Global Privacy Operations Specialist - Trust & Safety

The Global Privacy Operations team sits within the Digital Rights Hub, together with the Global Intellectual Property team, under the Trust and Safety umbrella.

Our team serves as a key touchpoint between the business and the data subject. We design & administer various external-facing privacy channels, and facilitate the compliant processing & fulfillment of data subject rights (DSRs) and privacy rights from our users.

We strive towards improving the privacy posture of the company through our work in assessing, managing, and fulfilling a broad spectrum of data subject requests & privacy requests in a compliant manner across the globe.



The role involves working daily to support users with privacy image-rights related inquiries globally by accommodating their requests, allowing them to execute their privacy rights.



Responsibilities

- Effectively identify and resolve TDR privacy image-rights cases in line with the SOP, and through direct communication with our community of users and non-users;

- Proactively collaborate with the Global Privacy Operations team to address and escalate complex TDR cases that are unclear, fall into grey areas, or are not covered by the SOP;

- Effectively identify Data Subject Requests (DSRs) within the volume received and promptly escalate them to the Privacy Operations team by assigning them to the appropriate queue;

- Support the improvement of TDR image-rights procedures and tooling through a feedback loop with the Global Privacy Operations team (e.g., highlighting trends, volume fluctuations, and technical bugs, if any).