Staff Commissions Specialist

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Staff Commissions Specialist is an advanced individual contributor responsible for leading Alkami’s end-to-end commissions operations and related accounting workflows. This role applies deep expertise in sales compensation, commissions systems, contract data, and commission accounting to solve complex issues, establish scalable methods and procedures, and improve the accuracy, control, and efficiency of commission-related processes. The role partners cross-functionally with Deal Desk, Sales, Finance, Accounting, and systems stakeholders to strengthen data integrity, improve process design, and support sound commission-related financial reporting and decision-making.

Essential Duties & Responsibilities

• Lead the end-to-end commissions process across all sales channels, ensuring accurate, timely, and scalable calculation, validation, and processing of commission payments.

• Own the design, administration, and ongoing optimization of the commissions system and compensation plan configurations, including tools such as CaptivateIQ or similar platforms.

• Establish and refine methods for validating commissionable deal data by partnering with Deal Desk and reviewing contract inputs before calculations are finalized.

• Resolve complex commission discrepancies by analyzing data inputs, compensation rules, system outputs, and upstream process dependencies, and by driving durable corrective actions.

• Lead commission-related accounting activities, including reconciliations, accrual support, capitalization and amortization treatment, and alignment with monthly close requirements.

• Analyze month-over-month fluctuations in commission-related accounts and provide clear, decision-useful explanations and recommendations to Accounting and Finance stakeholders.

• Develop, standardize, and maintain detailed workpapers, methodologies, and calculation logic that improve transparency, auditability, and operational continuity.

• Identify and implement process improvements that enhance automation, controls, data integrity, and workflow efficiency across commissions operations.

• Support internal and external audit activity by preparing documentation, explaining methodologies, and ensuring commission accounting practices are well-supported and consistently applied.

• Serve as a trusted subject matter resource for commission calculations, plan interpretation, policy application, and accounting implications, frequently advising stakeholders on complex matters.

• Partner across functions to improve upstream and downstream process integration between commissions administration, payroll delivery, financial reporting, CRM data quality, and sales compensation operations.

• Manage and improve compensation plan templates, participant communication, and related administrative workflows to support accurate and efficient rollout of plan changes.

• Help establish reliable attainment tracking and commission reporting that can serve as a