Helper Success Manager

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.

This role will be remote-first with limited travel through August 2025 with the expectation that employees will begin working 2 days per week in our dedicated office space in New York City starting September 2025. 

About The Role 

We are seeking a highly motivated and dynamic Helper Success Manager to oversee a Book of Business of Helpers and Hands across the United States, driving activation, retention, utilization, and quality. This critical role on the Tasker Operations team is not a traditional success role, you will be instrumental in shaping the success of Helpers from the moment they onboard to their ongoing engagement with the platform. 

Helpers and Hands are independent contractors who assist with moving, delivery, and heavy lifting tasks, either with their vehicle or as labor-only support. As a proactive team member, you’ll anticipate the needs of Helpers, helping them thrive even before they realize they need support. By implementing supply alignment tactics and programs, you will help optimize key Helper Success metrics and contribute to Dolly’s overall managed marketplace strategy. Your efforts will directly impact the quality of service provided, ensuring that both Helpers and clients consistently return for more. 

The ideal candidate is a strong communicator with a talent for building relationships and problem-solving. With a people-centric approach, you’ll thrive in a fast-paced, ever-evolving environment. This role is pivotal in shaping the function itself, so we need someone thoughtful, scrappy, and ready to roll up their sleeves. You will use data to drive action, collaborate cross-functionally, and focus on results. Excellent time management and organizational skills, combined with a bias toward action and impact, will be key to your success in managing multiple competing priorities.

What You’ll Do: 

• Own and grow your Book of Business of Helpers, ensuring high activation, retention, utilization, billing, and quality across the United States. 
• Coach and mentor Helpers daily, helping them become highly successful on the platform and achieve their goals. 
• Leverage data-driven insights to optimize Helper journeys, ensuring effective decision-making and continual improvement.
• Track performance metrics, identify trends, and respond with tailored programs and supply alignment tactics. 
• Plan and execute communications to drive behavior change and increase supply alignment among Helpers. 
• Onboard new Helpers effectively, ensuring they are set up to execute high-quality jobs and engage fully with the platform. 
• Execute quality programs as directed by the Helper Quality team, maintaining standards of excellence across your markets. 
• Identify at-risk Helpers and proactively engage them with retention strategies to prevent churn. 
• Communicate business impact and performance insights to broader business leads and teams, helping to drive continuous improvement. 
• Lead local community engagement, organizing and executing events that connect and support the Helper community. 
• Collaborate cross-functionally with the Tasker Success and Tasker Quality teams to drive success for new programs and initiatives. 
• Innovate and experiment with new strategies to improve supply alignment and optimize the Helper experience. 
• Share insights and learnings across the Tasker Operations team to help improve existing programs and drive new ones. 
• Travel up to 10% to attend