Recovery Coach, Crisis Residential Unit

POSITION DESCRIPTION 

SUMMARY: 

The Recovery Coach/ Peer Support Specialist is an at-will position that reports to the OACIS Shift Supervisor or Director of the CRU, depending on program. This position will work as a team member in a community crisis center setting that serves all members in the community through support, coaching, and solution planning. The Recovery Coach/ Certified Peer Support Specialist will provide and maintain a supportive, hopeful, empathic, and engaging environment for individuals/families seeking help with crises. As a member of a multidisciplinary team, this position will provide recovery coaching to people that result in diverting people from inpatient hospitalization and communicating the message of hope and the possibility of recovery and healing. 

ESSENTIAL JOB FUNCTIONS: 

• Contribute to a welcoming atmosphere
• Use Recovery Coaching and the Recovery Pathways to maximize the opportunity to create recovery partnerships and a recovery environment
• Utilize recovery principles while comforting people in crisis: Hope, Choice, Empowerment, Recovery environment, Meaning and Purpose
• Provide strength-based trauma informed crisis intervention, crisis planning, and safety planning as an alternative to inpatient hospitalization
• Arrange or provide transportation to a safe place
• Complete and sign documentation before end of shift
• Assist people with gaining coping skills and recovery tools
• Provide accurate and timely documentation in the Electronic Health Record
• OACIS Only: Able to complete Crisis Contact, Registration, Contact Notes, and Recovery Tools with children/families and adults
• Comply with attendance and punctuality policies, as well as all other Common Ground policies and procedures

RELATED JOB FUNCTIONS: 

• Assist with fulfilling basic needs such as food, clothing, arrange for shelter, bathing, etc. as needed
• Facilitate recovery skills groups, as needed
• Provide back up to the Crisis Resource & Helpline during times of high need
• Provide back up to the Welcoming Specialist
• Contribute to keeping the environment clean and comfortable for people served as well as co-workers
• Assist with maintaining inventory of supplies
• Adhere to established Quality Improvement Indicators
• Participate in training and orientation of new staff and interns
• Perform other job-related duties as assigned

SUPERVISION: None 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

KNOWLEDGE OF: 

• Common Ground’s programs and services
• Recovery orientation and trauma-informed care in behavioral healthcare

SKILL TO: 

• Type, enter data, file and operate office equipment
• Interact well with departmental staff, individuals being served and vendors

• Demonstrate proficiency in relevant software/ applications (i.e. Microsoft Word, Excel, PowerPoint and Outlook)

ABILITY TO: 

• Relate to a diverse population which includes a variety of age, economic and educational backgrounds
• Work independently and apply critical thinking and decision-making skills
• Understand and follow verbal and written instructions
• Communicate effectively, both verbally and in writing
• Establish and maintai