Customer Success Manager

At Syncro, we are a highly creative and collaborative team crafting software applications to help small businesses be successful. Our software provides a platform for IT Professionals and Managed Service Providers to do job tracking and ticketing, SLA Management, invoicing, and integrations with tons of online tools. We are a different kind of startup — we know that making the lives of our customers easier and more fun is the way to build great long-term relationships while having fun creating and inventing along the way. We value people, creativity, trust, and diversity which inspires success and happiness in the lives of our employees and customers.

Syncro is a people-first company with both the internal team and clients. Externally, our software is built with an extreme level of interactivity with the user community. Internally, team development is prioritized through cross training, career growth, internal promotions, and prioritization of team member’s growth over all else.

Customer Success Manager - Highlights

As a Customer Success Manager, you will be joining a growing team whose top priority is delivering constant value to Managed Service Providers and IT Professionals partnered with Syncro.

You will be responsible for building trusted relationships with customers to guarantee high satisfaction, increase product adoption, and add value to their tool stack with Syncro marketplace offerings. This means having expert knowledge of our platform, understanding their business and confidently recommending strategies that drive value for our customers.

This team is focused on building and implementing a framework for sustaining the valuable relationship between Syncro and its customers. You will work with goal-oriented, collaborative, and determined colleagues, and you must demonstrate extreme attention to detail, agility to adapt to new and changing processes, and passion for the customer experience.

What You’ll Be Doing:

• Develop a trusted advisor/consultative relationship with customers in order to evaluate product usage, satisfaction and overall health of the account. 
• Help our customers achieve their desired outcomes with Syncro. 
• Share best practices that drive further adoption of our platform.
• Achieve required revenue growth targets by evaluating a customers current vendor and making recommendations on marketplace offerings 
• Manage 250-300 accounts while documenting all activity and touchpoints in Salesforce
• Document all activity and touchpoints in Salesforce
• Collaborate with other departments such as Sales, Marketing, Support and Product.
• Create recorded video content and written resources for the Syncro Academy
• Conduct live webinars
• Travel to tradeshows to represent Syncro

What we are looking for:

• 1+ years of experience in a Customer Success role managing 200-300 accounts at a Saas company serving SMB customers
• MSP knowledge and industry experience is preferred, but not required
• You have proven ability to quickly build and manage relationships
• You have technical aptitude and crave learning
• You love goals and are enthusiastic to exceed them
• You are an independent worker and thrive working remotely
• You can mediate difficult conversations and have expert deescalation skills
• You are analytical and easily recognize patterns in behavior
• You are a persuasive communicator and have a drive for strategic problem solving
• You have experience with Salesforce and/or other CRM software

What you can expect of us:

• We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives!
• Equality and Inclusion aren’t just posters on the wall, but deeply ingrained in how we think, behave, and interact with each other.
• Looking to grow?  We have designed career paths to help our team members understand where they are growing and how to get there.
• We are focused on personal and professional growth and we’ll keep you challenged, learning, passionate, and growing
• Care for one another is a big part of Syncro-Life.  We’ll give you opportunities to nurture your curiosity and give back to one another and your communities.
• Our Healthcare insurance is amazing!  Our deductibles and out of pocket costs are extremely low, so you can spend less on superior coverage for you AND your family.
• Save for your future with our modern and hassle-free 401(k) program

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can th