Google Store Manager, Retail - Miami

Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!   

The Google Store Manager will be expected to create an outstanding sales and a “consumer first” service environment in the world’s first Google retail store. The Store Manager will be responsible for overall employee management at the retail store to include hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. 

Salary: $80,000-$90,000

 

Essential Functions of this Position 

• Build and inspire ‘Radically Helpful’ customer focused teams. 

• Develop and communicate clear strategies that deliver business results, operational excellence, and brand visual standards. 

• Create an inclusive, collaborative and engaging environment. 

• Lead and manage store team that focuses on promoting customer loyalty & measurable results. 

• Manage team to deliver event content that grows customer knowledge & engagement. 

• Collaborate and provide feedback to improve product performance & customer experience. 

• Seek out and respond to customer concerns, escalations, and utilize feedback to improve overall experience. 

Customer Experience and Sales 

• Fully accountable for execution of operations initiatives 

• Fully accountable for execution of sales, service and customer experience initiatives in store. 

• Responsible for making sure the consumer experience is enjoyable for all guests and that the consumer experience represents the brand 

Supervise personnel: 

• Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity 

• Consistently demonstrate excellent leadership and coaching skills 

• Build a diverse and high performing team  

• Create a work environment where motivated people can excel 

• Oversee store floor experience  

• Own associate coordination and welcome process 

• Support team and assist with customer transactions 

• Coach and counsel personnel on consumer experiences, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance 

• Deploy ongoing education tactics to maintain experience integrity   

• Facilitate weekly personnel training/educational sessions 

• Resolve or escalate appropriately any service issues 

• Ensure employees always represent/ embody the brand 

Employee Management and Development: 

• Interview, hire and make necessary discipline decisions, including terminations, for store personnel 

• Inspire and engage employees by motivating team to succeed through incentives, team activities, and culture building 

• Fully understand and assist in educating personnel on the incentive plan and ensure employees know how to maximize  

• Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion 

• Improve employee engagement through appropriate behaviors and actions 

• Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service 

• Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed 

• Resolve quickly any store level fraud issues communicated by security, may involve working with security or finance teams 

• Ensure Fair Labor Standards Act (FLSA) compliance 

• Approve and communicate temporary assignments and overtime for floating personnel. 

• Make sure the team has fun! <