Operations Specialist -Student Financial Aid

Provides financial aid information including federal financial aid eligibility requirements and the application process to prospective students, current students, and families. Resolve student issues and directs students and families to the appropriate person when additional assistance is needed.  Supports the administrative and operational tasks related to a successful financial aid office. Assist with management of a comprehensive financial aid computer system and other related financial aid systems. Manage system modifications needed to support updated and/or new federal or state regulations to ensure efficient delivery of financial aid services. Monitor and evaluate the efficiency and effectiveness of financial aid service delivery methods and procedures. Identify opportunities for improvement and review recommendations with Financial Aid Program Manager and Financial Aid Director. Communicate and implement improvements as needed with the Financial Aid Program Manager. Advanced working knowledge of all Microsoft office products.  Able to use Microsoft products to identify and improve operational efficiency including automation.  Assists the Program Manager in fully designing, integrating, and utilizing our student information system to efficiently process financial aid.  Required participation in annual financial aid training to keep abreast of changes to the federal financial aid regulations.

This position is a combination of remote and onsite support work. Individual must live within driving distance to the Mayo Clinic Arizona campus. 

This position will support the Financial Aid department.

**Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Bachelor's degree (Master’s degree preferred) with a minimum of (2) years' relevant experience in higher education, health care, business, IT, finance, accounting or project management. Knowledge of Windows software, including databases and spreadsheets. Strong interpersonal, verbal and written communication skills. Project Management or related certifications preferred.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.