Customer Service Coordinator

<p><strong>Company Information</strong></p> <p>Recognized as one of the Best Places to Work in South Carolina, AMAROK is <strong>the </strong>Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers’ property and assets 24/7/365. More than 9,000 commercial and industrial properties across North America trust The Electric Guard Dog™ to keep their assets secure.</p> <p><strong>Job Summary</strong></p> <p class="x_MsoNormal"><span data-olk-copy-source="MessageBody">The Customer Service Coordinator (CSC) at AMAROK owns customer cases end-to-end diagnosing issues, identifying patterns, and driving clear, timely resolutions and enjoys problem-solving - not just responding to tickets.&nbsp;</span>This role also handles inbound and outbound calls while managing cases, requires strong multitasking, organization, and the ability to deliver great service across multiple channels. Our CSCs do not just answer questions; they investigate problems, troubleshoot system behaviors, spot trends across accounts, and play a direct role in customer retention.</p> <p>This is a fully remote position. Employees must maintain a reliable high-speed internet connection and a dedicated, professional workspace that supports productive work and participation in video meetings, phone calls, and other business communications during scheduled working hours. Occasional travel to our headquarters office in Columbia, SC may be expected. Not to exceed more than once a quarter.</p> <p><strong>The working hours for this role is 9:00am - 6:00pm PDT.&nbsp;</strong></p> <p><strong>What You'll Do</strong></p> <ul> <li data-start="3300" data-end="3378">Own and resolve customer issues from initial contact through full resolution&nbsp;– via phone interactions and email case management.</li> <li data-start="3381" data-end="3446">Diagnose system, connectivity, and equipment-related challenges</li> <li data-start="3449" data-end="3509">Triage service needs and coordinate with field technicians</li> <li data-start="3512" data-end="3587">Identify recurring issues and flag trends that impact customer experience</li> <li data-start="3590" data-end="3663">Communicate clearly with customers and internal teams to drive outcomes</li> <li data-start="3666" data-end="3744">Balance multiple priorities in a fast-paced, high-accountability environment</li> </ul> <p><strong>Ideal Candidate</strong></p> <ul> <li>2+ years in a customer-facing role with problem-solving or technical e