Customer Support Supervisor - OB/GYN (Full-Time)

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

Wondering what a day in the life of Customer Support Supervisor in OB/GYN at The Iowa Clinic might look like?

• Oversee daily clinic operations and administrative functions to ensure efficient, high-quality patient care.
• Manage front desk, scheduling, patient check-in/check-out, and telephone operations.
• Coordinate diagnostic testing, procedures, and follow-up appointments.
• Monitor billing, coding, charge posting, denials, and accounts payable to support revenue cycle accuracy.
• Partner with physicians, leadership, and billing teams to identify and resolve operational and financial issues.
• Assist with budget development and monitor clinic financial performance.
• Recruit, train, supervise, schedule, and support clinic staff in compliance with company policies.
• Ensure compliance with HIPAA, healthcare regulations, and organizational policies and procedures.
• Participate in leadership meetings, committees, and continuous improvement initiatives.
• Promote a positive, professional, and patient-focused environment while supporting team members as needed.

This job might be for you if…

Education

• High school diploma or equivalent. 

Qualifications

• Previous experience in a medical office setting required. 
• Previous supervisory experience preferred.

Know someone else who might be a great fit for this role? Share it with them!

What’s in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals
• and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication