Client Service Manager

Job Title: Client Services Manager - Mailroom

Client Services Manager - Mailroom, this full-time position is ideal for someone with 5+ years of relevant and supervisory experience looking for a stable place to work, learn, and develop. We are a cross functional team looking for someone eager to make a lasting contribution!

We offer a robust benefits package including offering of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts, and a 401K with company match.

Schedule: Typically Monday - Friday, 8AM-5PM (some flexibility outside of these hours required)

What you will be doing:

• Oversee amazing customer service to our onsite operation by scanning/delivering/tracking/reporting in and outgoing business packages and mail (via UPS, USPS, Fedex, etc).
• Manage the onsite personnel in retrieving their packages and providing records management in person, by email, by phone, or similar methods.
• Supervise copy and print orders via client.
• Serve as the primary point of contact with the client and run any internal reporting and systematic needs for operational flow.
• Perform performance manage for onsite personnel with includes (but not limited to): timekeeping, performance evaluations, training, development, etc.

What we need from you:

• 5+ year experience in shipping & receiving, mailroom, copy/print, legal, insurance, or office services.
• High School Diploma or equivalent with a bachelor's degree preferred.
• Six Sigma preferred
• Previous supervisor experience, preferably of at least 10+ personnel.
• Previous team development and performance management experience required.
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
• To be able to work both independently and in a team setting successfully.
• The capability to use/learn technology such as: handheld scanners, email, professional messaging.
• An ability to be bright, articulate, and neat in appearance.

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Pay Range$74,000—$80,000 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities