Technical Support Representative

Job Description:

DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.  

Who is DEXIS and why should you join the team?  

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.   

We also offer  

• Competitive Pay and Bonuses.  

• PTO, Sick Time and Paid Holidays.  

• Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!  

• 401K – with exceptional company match starting DAY ONE!!!!  

• Community involvement opportunities & employee appreciation events.  

• Newly renovated, state of the art, climate-controlled facility.  

• Newly built 1200 sq fitness room.  

• Gourmet coffee, beverages, snacks, and lunches are available in our café.  

• Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!  

Where are we?  

Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software.  The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field.  A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.    

Essential Duties and Responsibilities:

• Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
• Take ownership of the customer issue to resolution.
• Document session notes and complaints in appropriate systems.
• Provide fast response and maintain a high level of professionalism at all times.
• Support multiple products.
• Document session notes and complaints in appropriate systems.
• Perform other duties or special projects as assigned.

Job Requirements:

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• 2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
• 2 years of experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
• 1-2 years of experience supporting Windows versions:XP, Vista, 7, 8, 10, Server 2008 & Server 2012
• 1-2 years of experience troubleshooting MS SQL.

PREFERRED REQUIRMENTS 

• 2 year college degree in a IT related field or CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows 7 or 10 certification
• Knowledge of dental X-ray software and equipment
• Experience troubleshooting with the MAC Parallel environment
• Basic knowledge of virtual computing concepts

• – Must be willing and able to work closely and effectively with other departments, peers, etc.
• Results Orientation – Must consistently deliver results.
• – Must be able to effectively communicate in both written and verbal forms.
• Positive Attitude – Does what it takes to successfully accomplish goals
• Soft Skills- The ability to engage customers verbally in a professional manner