IT COMMUNICATIONS AND ENGAGEMENT SPECIALIST - 40011500

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DEPARTMENT:       

 

Information Services & Technology

DATE POSTED:         

   

April 29, 2026

CLOSING DATE:           

 

Open Until Filled

HIRING RANGE:

 

$81,801 - $138,964

POSITION NUMBER:        

    

40011500

JOB TYPE:

Full-Time, 37.5 hrs/week, Exempt

 

 

SUMMARY OBJECTIVE:

The IT Communications and Engagement Specialist provides oversight for Enterprise IT’s communication strategy, effective stakeholder engagement, and organizational change management within Durham County Government. This role develops and executes strategies across diverse channels, including internal and external websites (intranet and extranet), digital handbooks, the IT service catalog and knowledge base, email campaigns, digital signage, interactions with county departments and end-users, organizational surveys, and the annual IT report. The position emphasizes outward-facing communications, knowledge management, professional internal standards, and data-driven customer feedback to enhance visibility, awareness, and service impact.

 

DUTIES AND RESPONSIBILITIES:

 

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Develop and manage IS&T’s internal communications strategy.
• Create clear, concise messaging for IT initiatives, system changes, policies, and milestones.
• Establish and maintain a consistent IS&T tone and voice for staff, departments, and executives.
• Draft executive-level talking points, briefings, and communications on behalf of the Chief Information Officer (CIO).
• Coordinate with IT teams to ensure timely, accurate, and engaging updates.
• Lead the development and submission of at least five (5) major IT award nominations annually, including Digital Counties Survey, NACo (National Association of Counties) Achievement Awards, and other industry or innovation recognitions.
• Partner with subject matter experts to gather impact data, outcomes, and narratives.
• Maintain an awards calendar and reusable content library.
• Coordinate the Countywide IT Satisfaction Survey (biennial) and the IS&T Workforce Engagement Survey (annual).
• Analyze results and produce summaries or dashboards for leadership.
• Support communications and follow-up actions tied to improvement initiatives.
• Serve as communications lead for major IT initiatives such as Copilot, ERP modernization, ServiceNow enhancements, and disaster recovery efforts.
• Develop communications plans, training announcements, adoption materials, and post-launch updates.
• Collaborate with project managers and vendors to align messaging and rollout timing.

• Promote IT self-service tools including the County’s virtual assistant and the IT knowledge base.
• Support simplification and improvement of knowledge articles for usability and engagement.
• Develop campaigns to increase self-service adoption and reduce repeat service requests.
• Assist with communications related to digital equity, broadband expansion, and community-facing IT initiatives as needed.
• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, a