Sr. ServiceNow Architect & Product Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Service Design Tools & Infrastructure team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations meet and exceed customer's expectations

Job Description

This is a combined role of ServiceNow Product Manager and solution architect.

• Utilizes excellent written and oral communication skills to work closely with business customers and technical staff to assess/prioritize customer requests, identify best solutions for the organization.
• Comfortable working independently and hands-on to prototype and evaluate solutions for fit within the organization.
• Advises on high-level, complex solution development, architecture, and management processes from concept ideation through development, launch and maintenance. Interfaces with development, customers, and management to develop and grow solutions and portfolios of solutions and offerings to increase productivity and profits.
• Leads technical solution architecture efforts. Creates written and graphical content to support client and business stakeholders.
• Leads research initiatives of existing business environment including trends, best practices and organization preferred architectural frameworks to ensure organization's services match business trends. Suggests appropriate upgrades or relevant solutions to enhance organization's competency in meeting changing business needs.
• Interfaces and leads discussions across cross-functional teams to ensure consistency in solution development and implementation.
• Advises management regarding vision and strategy, technology innovations and enterprise architecture services.
• Prepares system roadmap with strategy work products, technology and product analysis

Preferred Qualifications:

• Experience with full lifecycle ServiceNow implementations
• Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• Experience with scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS including Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc.
• Agile Scrum/Kanban, DevOps, and Continuous Integration / Deployment / Delivery
• Excellent written and oral communication skills. Be able to work under pressure

#LI-DB1

Basic Requirements

• 5+ years of ServiceNow experience and a bachelor’s degree in a related field
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with