Trust Advisor I - Special Needs Solutions

Trust Advisor I - Special Needs Solutions
The Trust Advisor I role serves as a relationship manager to more routine and standard relationships for special needs trusts, conservatorships and guardianships. This role will participate in the proper management and administration for assigned trust accounts adhering to applicable laws and regulations as well as complying with all requisite policies and procedures. This role may act as the intermediary to the organization on behalf of clients and coordinate service activities with other areas of the organization.
Position Competencies
Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer and have a drive for results.
Position Responsibilities:
Administration

• Manages more routine accounts in accordance with the terms of the various governing documents, applicable law, and consistent with the needs of the principals, income beneficiaries, and remaindermen.
• Reviews and confirms analysis of documents for direction; evaluates accounts for completeness and accuracy, monitors and submits account transactions for approval, drafts responses to incoming correspondence and any other client requests to ensure compliance with the governing document, applicable law and policies and procedures.
• Fields client inquiries, responds to administrative and transactional concerns of clients, and observes the implementation and review of investment programs.
• Works with supervisor in developing solutions to most issues brought forth by principals, income beneficiaries, and remaindermen such as requests for special distributions, fee issues, or disputes.
• Oversees the opening and closing of accounts, ensures the receipt of proper and legally required documentation, ensures the full and complete transfer of assets, their cost basis, and the proper characterization of cash as income or principal, ensures all tax codes and account administration codes are accurate.
• Administratively monitors and tracks tax reporting activities.
• Occasional travel may be required.

Compliance

• Meets all compliance requirements including but not limited to conducting Reg 9 reviews on all accounts, presenting proper documentation and rationale for discretionary actions, completing AML compliance training, completing all other organization required compliance training.
• Stays current on fiduciary/tax/legal changes that effect a client's wealth plan or administration of accounts.

Team Member Responsibilities

• Assists with the collection of data in support of projects which affect the broader business and improves efficiency of delivery of services to clients.
• Actively contributes to the team, providing feedback and best practices on procedural changes.