Retail Assistant

Why choose the College of Lake County for your next opportunity?

The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time or part-time under 20 hours employees (ex: health insurance).

Position Title:

Retail Assistant

Department:

Bookstore Sub Department

Position Type:

Staff

Job Family:

Classified

Job Summary:

Under the administrative supervision of the Operations Manager, the Retail Assistant provides customer service both in person and on the phone, organizes and maintains all cashier paperwork, operates a cash register, maintains the front counter, and stocks/merchandises general merchandise. The Retail Assistant trains and leads the shift of Student workers/temporary staff, provides guidance to off sites in the evening, and closes the operation of the Grayslake LancerZone.

Posting Date:

09/11/2025

Expected Start Date:

09/29/2025

Compensation Grade:

A12

Full-Time/Part-Time:

Part time

Location:

Grayslake Campus

Total Hours Per Week:

25

Job Description:

50% Student/Customer Service

• Responsible for the closing operation of the Grayslake LancerZone as well as providing guidance for the off sites during the evening in the absence of the Operations Manager
• Assists in training and supervising temporary staff and student workers.
• Operates a cash register ringing up cash, credit card, and financial aid sales for customers.
• Provides excellent customer service by answering questions for students, faculty, and staff.
• Performs customer returns and re-stocks returned merchandise as needed
• Answers bookstore phone, retrieves voice mail messages, and updates bookstore phone message.
• Conducts daily textbook buy back transactions as needed.
• Counts down cash drawer at the end of the shift and helps with opening/closing cash office procedures.
• Works to keep cashier areas neat, organized, and stocked with needed supplies

20% Department Operations and Processes

• Prices and stocks general merchandise; creates merchandise displays as needed
• Straightens general merchandise areas and dusts merchandise displays
• Uses inventory system to complete transfers between stores
• Places reorders for selected general merchandise categories and completes purchase orders into inventory management system
• Completes cycle counts of selected departments to ensure inventory is correct
• Completes year-end inventory with bookstore staff

20% Data Entry/Reporting

• Creates training materials, updates and maintains procedure/direction book concerning all cashiering functions
• Enters data required for financial aid, sorts, and organizes financial aid paperwork
• Sorts and organizes all paperwork pertaining to the cashier area, credit card and refund slips, department charges, financial aid forms and vouchers, etc.
• Keeps track of gift card/Dining Dollar sales and Ventra sales
• Completes daily sales reports at end of shift
• Completes safe counts and works with Accounting Assistant to request change orders as needed

10% Other

• Ability to open store if needed
• Ability to works shifts at the offsite campus stores as needed
• Receives items into inventory management system
• Completes online order fulfillment
• Expands hours during busy times and works 1 Saturday per semester
• Other duties as assigned

Required Qualifications

• High school diploma or equivalent.
• Ability to lead and direct student workers and/or cashiers in daily job duties
• Cash handling and retail experience.
• Friendly and outgoing with customer service experience.
• Ability to stand for extended perio