Asst Mgr Technology - Infrastructure Operations | Network

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• Provide a People focused approach to Technology Leadership. Drive a cross-functional strategic team and apply department/enterprise business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Communicate, support, and drive understanding of Company and Department goals/initiatives to the Team and incorporate these goals into their day-today work
• Provide day-to-day Leadership, coaching, and training to the cross-functional Teams to deliver solutions and services to meet enterprise needs
• Assist with developing and executing strategies and processes to improve performance and the value of products and services provided
• Lead a cross-functional Team to deliver solutions and services to meet enterprise needs
• Drive and follow through to resolution of organization, team and individual issues
• Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
• Provide Technical thought Leadership related to assigned functional area
• Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
• Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
• Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
• Work alongside Technology and business partners to measure financial benefits and demonstrable business value
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Broad knowledge of business/Leadership principles, including planning, organizing, developing, and supervising
• Knowledge of technology practices, concepts, methodologies, tools and trends
• Skilled in partnering and communication in order to facilitate interactions with business Customers and technology teams
• Ability to use appropriate motivation and influence techniques to achieve desired Team results
• Ability to set and manage stakeholder expectations
• Ability to deliver quality projects on time and within budget
• Skilled in organization, communication, and prioritization and ability to work in matrixed environment that includes Employees, Vendors, and Managed Services
• Broad Knowledge of business and the ability to provide tactical leadership to coach and develop the team to improve knowledge of business applications and impact on business functions

Education

• Required: High School Diploma or GED
• Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training

Experience

• Fully functioning, broad knowledge