Marketing Support Specialist

Company Description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

Westgate Resorts is seeking a detail-oriented Marketing Support Specialist in Orlando, Florida to support marketing operations, commission reporting, invoice processing, account reconciliation, vendor coordination, and point-of-sale (POS) administration functions. This full-time position plays a key role in supporting revenue-generating marketing programs, attraction ticket sales operations, and strategic vendor partnerships. The ideal candidate will have experience in administrative support, accounting support, sales operations, or marketing operations and will help ensure the accuracy of financial reporting, commission payments, contract administration, and vendor account management.

What You'll Do:

• Prepare and distribute weekly and bi-weekly sales commission reports for I Love Orlando, Gift Rooms, Attraction Tickets, Welcome Centers, and other ticket-selling channels, ensuring accurate and timely reporting.
• Analyze sales data, commission calculations, and supporting documentation to ensure reporting accuracy and compliance.
• Process POS invoices, verify payment documentation, and coordinate invoice submissions according to contractual terms and company procedures.
• Perform account reconciliations for major theme park and attraction partner accounts, researching variances and resolving discrepancies with internal and external stakeholders.
• Maintain organized reconciliation records, supporting documentation, and audit-ready files.
• Research and assist with the resolution of credit card disputes, chargebacks, transaction discrepancies, and payment-related inquiries.
• Reconcile company credit card transactions and review expenses to ensure compliance with company policies and financial procedures.
• Coordinate office supply purchasing activities in accordance with procurement guidelines.
• Assist with POS contract administration, vendor onboarding, agreement execution, product setup, and system updates.
• Serve as a liaison between internal teams and external vendors to support operational efficiency and issue resolution.
• Maintain accurate records, reports, databases, invoices, contracts, and reconciliation documentation.
• Support marketing operations, sales support initiatives, reporting projects, and departmental objectives.
• Perform other duties as assigned.

Qualifications

What You'll Bring:
 

Experience

• 1–2 years of experience in administrative support, marketing operations, sales operations, accounting support, business administration, finance support, or a related field.
• Experience with commission reporting, invoice processing, account reconciliation, vendor management, transaction review, or financial record maintenance preferred.
• Experience working in hospitality, tourism, attractions, ticketing, marketing, or related industries is a plus.

Education & Certifications

• Associate's Degree in Business Administration, Accounting, Finance, Marketing, or a related field preferred.

Skills/Knowledge

• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Advanced spreadsheet skills including data organization, reporting, reconciliation, validation, and data analysis.
• Knowledge of invoice processing, account reconciliation, transaction auditing, expense management, and basic accounting principles.
• Ability to prepare, review, maintain, and audit reports, invoices, contracts, records, and financial documentation with a high degree of accuracy.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to collaborate effectively with internal stakeholders, vendors, and business partners.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced business environment.
• Strong attention to detai