Experienced Service Manager

Welcome to Eficode!

We’re building the future of software development - driving innovation across Cloud, DevOps, Agile, Service Management, and AI-powered transformation. Our mission is to help organizations evolve into truly software-driven enterprises, empowering them to deliver faster, smarter, and more sustainably. We believe in changing the world by sharing our expertise and enabling teams to work better through modern technology and intelligent automation.

We are looking for an experienced Service Manager to join our Eficode Managed Services team.

About the role

In this role, you will be responsible primarily for some of our ROOT clients and you will work closely with our delivery experts to ensure the long-term success of our clients — from onboarding and handover to continuous improvement and development.

You’ll be the trusted bridge between our clients and our technical teams, helping translate business needs into outcomes, and making sure everything runs as smoothly as our DevOps pipelines.

What is Eficode ROOT ?

Eficode ROOT is a DevOps platform that provides a complete, integrated software production line as a service. Knowing their infrastructure is managed by Eficode, our clients can focus on their core business.

We support customers across industries like finance, healthcare, logistics, the public sector, and more.

What will you do?
In this role, you will:

• Own the relationships: Build strong, trusting relationships with your ROOT clients and internal teams.

• Oversee day-to-day service delivery and ensure efficiency and effectiveness.

• Collaborate with developers, cloud specialists, and DevOps engineers to ensure smooth operations.

• Coordinate service reporting, development backlogs, and roadmap alignment.

• Drive evolution: Proactively identify where service can be improved based on client needs.

• Lead the transition: Navigate the "critical path" of onboarding new clients, ensuring a smooth handoff from sales to long-term success.

• Represent client interests internally and contribute to our service strategy.

Who we are looking for

The ideal candidate will be a proactive, outgoing, and customer-oriented professional.

This experience will help you succeed in this role:

• 3+ years of experience in Service Management or Technical Account Management.

• A customer-centric mindset and ability to build trust.

• Structured and proactive approach to service coordination.

• Confidence in guiding teams and communicating with both technical and non-technical audiences.

• Can-do attitude and a genuine motivation to deliver high-quality customer experiences.

• Solid English and Finnish skills, both written and spoken (essential for our local client base).

• Curiosity and motivation to learn about software systems, environments, and technologies.

• Familiarity with ITIL practices and/or Agile ways of working.

Bonus points for:

• Understanding of software development, cloud platforms and/or DevOps practices

• Ability to identify client needs that align with Eficode’s broader portfolio.

Why Eficode?

• Join a team of bright minds: At Eficode, you will be part of a community of passionate professionals who are dedicated to delivering value and finding the right solutions for our customers.

• Enjoy flexibility and freedom: We offer flexible and hybrid work opportunities, so you can shape your work in a way that fits you best. While there are no set days, you will be expected to meet clients and be active in the market.

• Invest in your growth: We are committed to supporting your development with our own Efi Academy, internal training, and a mentoring program.

• Attractive compensation and benefits: We offer an attractive package of benefits, from sport, culture and well-being to childcare.

Do you want to know more about how it is to work at Eficode? Our colleagues will tell you