Project Management Trainee

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.​

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. ​

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.​

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.​

Find out more about our mission to bring health in your hands at www.opella.com.​

ROLE PURPOSE

About GBS

Global Business Services acts as one to execute Opella Strategy. We secure our business and engage ourselves to transform Opella with our talented teams. GBS is a global support function that enables Consumer Healthcare Business Unit to deliver sustainable value and secure our roadmap execution, by accelerating simplification of our operations, introducing innovative and harmonized solutions through trusted partnerships.  

GBS mission is to contribute to CHC simplification by developing and implementing a new operating model to execute some of the financial & accounting processes (Account-to-Report, Customer-Invoicing-to-Cash, Source-to-Value, Master Data Management).

Global Business Services is aiming to deliver efficiency leveraging best in class methodologies (Lean management, Agile, Design thinking, Hoshin) and applying them concretely on Opella prioritized pipeline of strategic projects, while driving mindset and cultural changes.

About the role:

This position is part of the User Experience and Solutions (UX&S) stream within GBS CHC organization. User Experience and Solution focus is to seamlessly connect Opella employees with the support teams and resolve their queries, driving customer centricity and user experience.

The User Experience and Solutions Trainee:

• Support key projects, enhancements and projects that requires coordination between different teams

• Ensure the correct implementation of some configuration in the tools agreed with the Business analysts/System Architects.

GBS User Support Strategy:

·       Contribute to the implementation of chatbot improvement ideas and to monitoring governance.

·       Manage the entire chatbot lifecycle from design to implementation, testing, and maintenance.

·       Collaborate with functional teams to identify opportunities to automate business processes using bots.

·       Evaluate and select the appropriate Bot platforms to meet user needs.

·       Manage tests, updates, and bug fixes to ensure the quality and reliability of automations and chatBots

·       Collaborate with security and compliance teams to ensure compliance with corporate security and privacy policies.

·       Regularly evaluate the performance of Bots and propose improvements to optimize their effectiveness.

·       Train and support end-users to ensure successful adoption

·       Participate in the management of the project strate