Customer Delivery Executive - Hybrid

Req ID: 362567 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Delivery Executive - Hybrid to join our team in Charlotte, North Carolina (US-NC), United States (US).

 

The Customer Delivery Executive is responsible for all delivery / support provided to a client in Charlotte. This role is required to be on-site at the client’s site several times per week, so only candidates local to Charlotte, NC will be considered.

 

 

Responsibilities:

• Ticket Management and meeting SLAs
• Reporting, Budgeting, Cost management and Invoicing
• Weekly, Monthly and Quarterly reviews with the Customer
• Staffing / Resource Management
• Address Customer escalations
• The role manages all Service / Practice domains (e.g. Infrastructure, Cloud & Security, End User Services, Applications, BPO, Data & Analytics, Consulting
• Establish and maintain positive client relationships with clients, executive and managerial level clients
• Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements.
• Support New Business Opportunities
• Provides direction and guidance for administration and results for multiple departments within a function or work area
• Translates business plans into objectives and exercises latitude in managing operations
• Accomplishes results through the efforts of subordinate manager and Matrixed resources
• Integrates deep professional understanding and subject matter expertise
• Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
• Uses experience, innovation and judgement to make decisions

 

 

 Skills and Experience:

• Multi practice scope management experience with the ability to effectively communicate with C-level executives
• Advanced influencing and communication skills
• Advanced client service leadership capabilities
• Advanced knowledge, understanding and application of project management principles and methodologies
• Excellent analytical / problem solving skills
• Excellent organizational and time management skills
• Excellent budgeting, business financial and P&L skills
• Ability to develop comprehensive and complex operational and strategic plans
• Ability to manage Master Agreements, SOWs and Change Requests
• In-depth understanding of NTT Data’s goals, customer requirements and competitor practices

 

 

Basic Requirements:

• 15+ years’ experience in a delivery role
• 7+ years managerial / leadership experience

 

 

 

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based o