Community Resource Navigation Specialist

North County (1 Full-time Position)
Chula Vista and San Ysidro (1 Full-time Position)
San Diego - Hillside Views Apartments (1 Full-time Position)

Hourly Rate: $20.50 to $24.37
 OUR STORYSince 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at http://www.maacproject.org/.DEFINITIONThe incumbent, under supervision, assesses clients’ needs in key areas of self-sufficiency to inform case planning and make appropriate referrals; the incumbent also ensures the provision of income supports ranging from emergency food assistance to emergency relief funds to public assistance. The incumbent may conduct outreach to engage tenants and community members in services.

Incumbents are assigned to one or multiple locations throughout San Diego County. Currently, services are delivered out of six MAAC affordable housing sites; Laurel Tree (Carlsbad), Mercado (Barrio Logan), Villa Lakeshore (Lakeside) Hillside Views (Bayshore), San Martin de Porres (Spring Valley), and Valencia Pointe (Logan Heights).ESSENTIAL DUTIES AND RESPONSIBILITIESThe duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Meet with current or prospective clients, administer assessments, and ask a series of questions for the purpose of compiling data, and then use this data to determine the best next course of action for clients and potentially qualify them for other programs
• Make appropriate referrals to MAAC programs and other agencies; provide sufficient follow-up to ensure clients received supports and services
• Assist clients with their applications for emergency and public assistance; may entail distributing financial assistance in the form of gift cards or checks
• Coordinate monthly food distribution events; provide site supervision, recruit and supervise volunteers, and complete reports and related data entry
• Create and maintain paper and digital records for clients, which include eligibility and intake documentation; ensure compliance by adhering to funding/contract requirements for tracking and reporting
• Coordinate on-site activities including presentations and/or classes offered by partners, community meetings and community building events, and computer labs
• Conduct outreach at sites and in surrounding communities to engage individuals and their families in services
• Provide orientations, workshops and stand-up presentations as required
• Performs other related duties as assigned.

QUALIFICATIONS AND SKILLSKnowledge of: 

• Social Services in San Diego County 
• Case management skills; accurate and thorough documentation skills 

Ability to: 

• Effectively communicate with persons of diverse cultural/socio-economic backgrounds

• Clearly present information both orally and in writing
• Work a flexible schedule, including occasional evenings and weekends

EDUCATION/EXPERIENCE/CERTIFICATION/SPECIAL REQUIREMENTS

• High school diploma or equivalent
• One (1) year of experience in the non-profit or government sectors 
• Bilingual/biliterate required

 

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positivel