Bilingual Enrollment Support Specialist (Part-Time)

About Mastery:
Founded in 2001, Mastery Schools is a public charter network of 24 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. 
At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. 
Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. 
Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact.
Position Summary: 
The Enrollment Support Specialist (ESS) role is an integral part of the team assisting new families in enrolling students at Mastery Schools.  The Mastery ESS team members assist families in enrolling by helping them find their right Mastery school, answering questions, supporting them in completing an application, and by giving families a great first experience with Mastery Schools. ESS staff also support recruitment and registration processes so that schools and Mastery meet enrollment goals. This part-time (25-29 hours/week) role will be hybrid and will require the person in the role to report in person at least 3 days a week. The ESS will support schools in both Camden, NJ and Philadelphia, PA.

Duties & Responsibilities:

• Essential Job Functions:
• Facilitate new student enrollment by working with families to share information about our school(s), engage in enrollment or re-enrollment.
• Support enrollment in schools by making referral calls or sending emails emails, providing  application support
• Use phone, text, email, and LiveChat to respond to inquiries by staff, parents, and partners, as well as to recruit new families.
• Support in responding to tickets from school teams relating to troubleshooting enrollment application and registration systems.
• Manage lead cultivation process through Hubspot by contacting interested families daily and encouraging them to apply to Mastery Charter schools. Meet all weekly goals tied to lead cultivation and contact.
• Support families interested in Mastery Charter schools through application process prior to handing over to school based operations team.
• Support with enrollment initiatives at schools in Camden and Philadelphia such as phone banking, canvassing, tabling at community events, supporting at school events, etc with the goal of enrolling new students at Mastery Schools and retaining current Mastery students.
• Support schools in cultivating relationships with local community centers in Camden schools/PA renaissance schools to give Mastery Charter schools more of a presence.
• Communicate professionally via verbal and written communications. Produce written correspondence, brochures, and flyers, as needed.
• Maintain accurate data for record-keeping in multiple software systems, including obtaining a variety of information, records, applications, or registration materials. Maintain confidentiality.
• Maintain a positive, empathetic and professional attitude towards families and staff at all times.
• Collaborate with other Enrollment Support Specialist(s) to support each other, as needed. 
• Attend all necessary meetings and trainings 
• Must have reliable transportation to travel between campuses in Philadelphia and Camden, as needed


• Other Job Functions:
• Serve as an Ambassador for Mastery Schools, understanding our mission, school highlights, and what we offer to students & families.
• Other duties as assigned by supervisor.

Qualifications:

• Customer service excellence.
• Highly motivated with strong organizational skills; able to coordinate multiple tasks at one time.
• Strong telephone and interpersonal communication skills.
• Demonstrated ability to establish and maintain positive working relationships with students, parents, staff, co-workers and the public, and collaborate.
• Creative thinker and problem solver.
• Energetic, friendly, and customer-minded.
• Self-awareness, cultural competence, and anti-racist mindset.
• Proficiency with Google Sheets and Outlook.

Education and Experience:

• High School Diploma or GED required;
• At least one (1) year prior experience in a high-paced customer support role (retail, call center, reception/front d