Assistant Manager

Assistant Manager, Operations

The Processing Center processes policy rating, policy and endorsement premium registration and issuance, and other transaction activities directly in support of Chubb Commercial Insurance.  The Processing Center Assistant Manager is an entry level management position responsible for the management and oversight of the Processing Service Representative (PSR) and policy administration for our commercial insurance products ensuring a good quality product is processed in a timely fashion.  Position to be in Phoenix, Arizona.

Responsibilities/Job Duties:

• Manages a small number of team members’ work activities on a day-to-day basis including the management and assignment of work inventory.  Prioritizes and ensures the accuracy of work being performed, answer questions and resolves problems, and provides overall support to the PSR staff. Ensures accurate and timely product delivery. Operates within the Operations Center’s established workflows, guidelines, and procedures.
• Provides direction and support to improve technical skills, business acumen, and competencies of employees to drive business results. Regularly communicates business priorities, employee/unit results, Centralized Processing initiatives, and pertinent information via meetings, employee discussions, and email.
• Proactively identifies and addresses performance deficiencies and applies the appropriate resolution. Ensure employees understand performance expectations through on-going performance coaching and timely completion of goals/performance reviews/development plans. Retain and develop top performers.
• Analyzes workflows, procedures, and systems for continuous process improvement. Identifies and resolves process deficiencies and quality control issues across the team. Develops new methods and/or approaches to achieving business objectives.
• Interacts with Home Office operations, Regional Operation Managers/Supervisors, and Underwriting Centers to help resolve problems and manage service level agreements (SLAs) pertaining to average handling time (AHT), production, utilization, and quality.
• Balances demands with team skills and work capacity; reacts quickly to and manages changing competing priorities.

Qualifications:

• Bachelor’s degree or relevant work experience 
• Strong leadership and customer service orientation 
• Demonstrated sound creative analytical and problem-solving skills 
• Strong interpersonal, verbal, and written communication skills. 
• Insurance experience is a plus 
• Proficient in general computer skills as well as Microsoft products.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.