Senior Telecom Field Technologist

Job Title: Senior Telecom Field Technologist

Department:  Operational Smart Grids

Reports to: Manager - Field Operations
Location: In Office, Rochester NY, Binghamton NY

The base salary range for this position is dependent upon experience and location, ranging from: $92,185.60 - $115,232

JOB SUMMARY:

Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Senior-level resource, provides Tier-3 support, whose responsibilities include operational support, maintenance, and repair of transport network equipment interfacing with Information Technology, SCADA Communications, Protection and Control, and Energy Management System work centers. This position requires significant experience, Subject Matter Expertise, and ability to lead development, provide team leadership and mentoring, and the ability to adapt to new and emerging technologies quickly.

REQUIREMENTS AND PREREQUISITES (Performance expectations and desired skills)

-Provide significant expertise for OSG Telecommunication infrastructure issues and remediation efforts. Requires specialized knowledge in areas of expertise; considered Subject-Matter Expert in many areas. Will be responsible for passing knowledge to other team members, creating training documentation and materials for distribution.

-Work closely with OSG Telecommunications Engineering to ensure designs meet life-cycle requirements and maintainability prior to deployment. Ensure all designs incorporate post-installation support. Primary, Tier-3 resource for design and post-deployment planning. Ensures all levels of Field Operations team understand and contribute to these plans.

-Provide significant support and troubleshooting existing infrastructure including, but not limited to: SCADA Telecommunications (Substation, DA, Gas), AMI Communications, DWDM and Fiber-Optic Equipment, IP-Based Telecommunications, Wireline and Telco based Telecommunications. Requires specialized knowledge in areas of expertise. including knowledge of standard test equipment, repair equipment, and other necessary tools.

-Provide expert assistance in other areas within AVANGRID territories as necessary, such as Cellular/Wireless communications, dispatch radio systems, routine maintenance where required, participation in team efforts and large-scale work planning and execution.

-Position will require field operation and travel outside of NYSEG territory, and more frequently to other areas within AVANGRID (RGE, CT, MA, ME). Expected travel up to 70%. Most is daily travel, occasional overnight and extended (1 week) trips to support large projects. Company Fleet Vehicle will be provided with this position.

-Provide 24/7/365 support to users of the systems, as well as any hardware issues that arise. Provide Storm support when required, based on assigned Storm Role. Participate in on-call rotation with other team members.

-Troubleshoot, program, test, repair and replace telecommunication devices in all locations across AVANGRID territories. This includes all weather conditions, rough terrain, difficult to reach positions.

-Provide leadership to team members as a role model and expert, while not a supervisory role. As Subject Matter Expert, assist OSG Telecommunications Engineering with field experiences and status updates, rolled up thru the other staff within Field Operations. Be a mentor to junior staff, not only within OSG Telecom, but other departments and roles.

-Assist Supervisor or Manager of OSG Telecommunications Field Operations in planning annual budgets, requirements and needs evaluation, staff and work allocations, and other duties not specified.

-Other duties as required.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
 

1) Provide significant IP and Ethernet-based knowledge and support to the NYSEG Field Operations team. Be central point of contact for all matters involving telecommunications circuits and routing/switching paths. Assist Network Management Center and Operational Smart Grids Telecommunications Engineering wherever possible. Participate in pre-deployment meetings, planning efforts, design, and rollout of design elements.

2) Provide high-level knowledge of cellular and wireless technologies (WiFi, WiMax, LTE, PtP Microwave) and how they interface with core equipment.

3) Have understanding and functional knowledge of TDM and wireline circuits and be able to interact and maintain circuits. Interaction with carriers is important and will involve significant documentation skills for diagramming as-built and current-state installations.

4) Manage, maintain, troubleshoot and document existing NYSEG systems. Infrastructure including,