Field Service Engineer

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Automation Engineer based remotely in the Boston, MA area.  In this role you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market).  You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems. 

For more information on the Ambr system please click the link below.

https://www.sartorius.com/en/search?search=ambr#24598_24596=ambr

External Job Description

Territory: Boston, MA

Travel Percentage – up to 50% overnight travel

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Automation Engineer based remotely in the Boston, MA area.  In this role you will be supporting cutting edge equipment; the ambr system, (this is a unique product on the market).  You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems. 

For more information on the ambr system please click the link below.

https://www.sartorius.com/en/search?search=ambr#24598_24596=ambr

What you will accomplish together with us

• Install & commission, calibration, preventative maintenance, and break fix repairs across a range of systems
• You are responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius
• You follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate
• You keep accurate records of time, expenses and work performed
• You can make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
• You have in-depth product knowledge and demonstrate self-improvement
• You are able to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer, and the Hardware Resource Coordinator

What will convince us

• You have a completed Associates/Technical Trade, Bachelor’s Degree in Electronics, Biomedical or Mechanical Engineering, or related field or military equivalent experience.
• You have 1+ years of field service experience servicing electromechanical/ electronic/ optical/ robotics equipment.
• You have 1+ year(s) experience working with voltages up to 480VAC/208VAC 3 phase power
• You have 1+ year(s) experience of configuring PCs and installing software packages such as such as control software smart motors and electrical drive modules

We Value:

• Experience implementing single use bioprocessing equipment into manufacturing processes.
• Excellent organizational and communication skills (both written & verbal) are essential to meet the requirements of this role.
• Familiarity with automation platforms (i.e., Allen-Bradley, Emerson, and Siemens) is a plus.
• Proficiency in MS Word, MS Excel, MS PowerPoint, and Visio.
• Identification with our core values: Sustainability, Openness, Enjoyment.

Additional skills:

• You have strong electro-mechanical troubleshooting skills
• You have good customer relationship and communication skills, both written and oral.
• You have a good understanding of mechanical/electrical drawings
• You have the ability to read, understand and successfully follow medium to highly complex work instructions
• You have proven problem-solving skills
• Identification with our core values: Sustainability, Openness, Enjoyment

Preferred experience:

• You have an understanding of both Mammalian and Microbial cell cultures
• You have Knowledge of bioreactors and their use to grow cell culture
• You have Knowledge of ‘clean’ applications, e g GMP/Microelectronics/food processing
• You have Experience working in a test of field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as