ARIZONA DEPARTMENT OF CORRECTIONS, REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.

The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

ADMINISTRATIVE ASSISTANT III

Job Location:

Address:

VICTIM SERVICES

701 East Jefferson Street
Phoenix, AZ 85034

Posting Details:

Salary:  $43,011.00

Grade: 17

Closing Date: February 19th 2026

Job Summary:

Are you a professional who would like to work closely with the Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR)?

We are looking for an individual like you, a leader who assists with victim casework, directs victim services, assists with data entry for monthly statistics reports, victims rights notification letters, and ensures accurate case documentation of activities and services. You will also be responsible for responding to victims' related phone calls, e-mails and coverage.

This opportunity can be for you, APPLY NOW!

Job Duties:

- Answers phone calls and e-mails from victims to provide assistance as requested
- Provides services to victims such as referrals to community agencies, non-profit organizations, and criminal justice agencies
- Processes incoming Post-Conviction request forms and provides notification to crime victims, providing mandated and non-mandated information and referrals, as needed
- Assists the Office of Victim Services (OVS) , opening and closing files, case documentation, daily data entry for monthly reports based on office activity and processes incoming forms and documents from victims, attorneys, courts, etc.
- Contacts crime victims by phone or in writing, receives victim calls and e-mails, assists victims needs and concerns, describes program services and explains victims rights
- Refers victims for available services through community agencies
- Provides empathy and emotional support
- Explains status of victim cases
- Examines and reviews documents, case records, incoming correspondence, memorandums, court documents and evaluates appropriate actions to be taken, formulates responses and conferring with OVS advocates or Administrator for advice
- Participates and contributes to OVS advocates and staff meetings
- Completes assignments and tasks in the absence of advocates as needed
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Principles and practices of performing administrative functions of a responsible nature
- Criminal justice system process, specifically relating to criminal cases and post-conviction hearings
- Basic victims right law, current state, federal laws, and local social services agencies
- Arizona Correctional Information System (ACIS)
- Computers and the ability to generate word processing documents using Google
- Database software and all software programs implemented with ADCRR

Skill in:
- Verbal and written communication
- Establishing and maintaining interpersonal relationships
- Problem solving and high level providing customer service
- Develop and maintain effective working relationships with members of the criminal justice communities and other employees within the ADCRR
- Training
- Learning and implementing new computer software (Google)

Ability to:
- Work against stringent deadlines and adapting to changing priorities
- Perform detailed work with a high degree of accuracy
- Write and communicate in an effective manner
- Edit and review materials for clarity and certainty
- Exercise good judgement in safeguarding sensitive and confidential information
- Maintain and organize work environment
- Plan, coordinate, and prioritize work activities for self and others
- Effectively interpret OVS and ADCRR policies, procedures, rules and regulations

Selective Preference(s):

An Associates Degree f