Senior Manager Business Intelligence, GCS Strategy and Operations

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Team: Global Customer Services (GCS), Strategy and Ops team and will be focused on projects supporting the broader GCS team. The primary focus of our team is to build out a best-in-class data platform to scale our reporting and analytics workflows. We are trusted advisers that enable GCS to deliver excellence as we scale towards $5B in ARR. Our goal is to transform the way we produce reports, business insight, metrics, forecasts and dashboards. We are fueled by organic innovation, internal collaboration and adoption of best practices in data management, integration, automation, visualization and AI/ML. We are a rapidly growing team with lots of career growth potential where you will have the opportunity to work on meaningful projects while being encouraged to explore innovative ideas and develop your BI toolset. 

Role: The Sr. BI Manager role requires an energetic individual with a demonstrated ability to make key contributions in data analytics and reporting process automation/optimization. To accomplish our goals, the role will be expected to develop strategic partnerships across the GCS and IT organization. The role will be focused on optimizing the data supply chain from enterprise applications like salesforce, talkdesk, Medifly, Percipio, Search Unify and web analytics platforms to our data warehouse Snowflake and insights delivery via Tableau. The candidate should be comfortable with managing and developing a portfolio of BI assets as well as driving innovation which aligns to our strategic vision to maximize the value of our data. The candidate would be expected to lead the team of analysts aligned building reporting and analytics for all the GCS functions.

Responsibilities/What You’ll Do

• Working closely with GCS  stakeholders/GCS Operations to target the right pain point, gain business context, unearth problems, and create data backed programs to positively impact business performance
• Lead the analyst team to help bring consistency and governance in reporting for different GEOs - including KPI and Operational metrics
• Define the visualization strategy for GCS consisting of a bouquet of offerings  - like  automated dashboards, self-service analytic capabilities and influence the reporting infrastructure needed to support it
• Lead the execution of this strategy via relevant deliverables for the business with the analyst team and, help drive adoption of existing and new dashboards for the GCS users
• Work closely with IT BI team to relay the information on requirements of metrics from the GCS teams for the data models.
• Develop a deep understanding of all business metrics and suggest improvements to ongoing metrics and propose new metrics to help business monitor and achieve strategic goals
• Lead initiatives related to QBRs and Annual Business Planning for the different GCS functions along with ad-hoc exec support for reporting
• Identify areas of automation of reports or processes and work with cross functional teams to implement
• Be a thought leader on advanced technologies like predictive analytics, ML and apply to appropriate business problems when necessary.
• Blending Data Analysis with Storytelling - Present complex information and data in an easy-to-understand way to drive action and influence adoption
• Build the team of analysts by hiring, leading and coaching them in their projects and execute a career development plan (technical & behavioural) for the team 

Qualifications/Your Background

• 8-10 years of experience in Business Insights fu