Mobile Patrol Officer - Global Security (M-F 4:00 PM - midnight)

About the Role

In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand Power, Enduring Customer Relationships, and exuding our commitment to Team and Values. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.

What You'll Do

Conduct and deliver comprehensive mobile and foot patrol security operations using patrol vehicles and on foot, ensuring adherence to site-specific instructions, post orders, and maintaining perimeter security.
Consistently arrive on time for shifts, accurately clock in and out, meet time commitments, and adhere to all dress code and appearance standards.
Engage professionally with internal and external customers on-site, fostering strong customer service relationships to ensure peace of mind.
Coordinate with employees, visitors, and external personnel to adhere to building security protocols.
Maintain regular communication with Security Supervisors and the Global Security Operations Center (GSOC).
Participate in Supervisor/Manager meetings to receive and disseminate essential information, ensuring prompt reporting of property-related information, concerns, and security incidents.
Take responsibility for the assigned patrol vehicle during shifts, including fueling, washing, maintaining interior cleanliness, and performing routine inspections.
Ensure the proper care and maintenance of all assigned signal equipment, including radios, access keys/cards, uniforms, and other devices.
Manage access to the building, ensuring efficient flow and adherence to security protocols.
Issue and manage access permissions and credentials for temporary visitors or contractors.
Respond promptly to emergencies or security incidents, acting as the first point of contact.
Coordinate with internal security teams and external emergency services as necessary.
Implement and maintain readiness for emergency procedures tailored to the building’s specific needs.
Operate and monitor security systems, including CCTV, access control, and communication devices.
Inspect and monitor areas for security compliance, including entry points and common areas.
Professionally and promptly deescalate issues through effective communication techniques.
Maintain logs and records related to security activities and incidents.
Generate detailed and precise reports utilizing company technology during each shift.
Participate in regular security briefings and training sessions.
Conduct routine safety, security, and systems audits to ensure compliance and identify areas for improvement.
Complete all required recurring training, drills, and online learning management courses to stay updated with the latest security practices and protocols.
Demonstrated ability to provide high-level customer service with a focus on white-glove standards.
Professional demeanor and excellent communication skills, catering to a diverse clientele within the corporate environment.
Strong understanding and experience in access control, perimeter security, and surveillance systems.
Proven ability to make sound decisions in both crisis and non-crisis situations, maintaining calm and professionalism under stress.
Excellent organizational and time management skills.
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility to adapt to changing security needs and situations.
Conduct vehicle and foot patrols of Gap Inc. buildings.
Provide exceptional customer service, ensuring a welcoming yet secure environment within the corporate headquarters.
Handle inquiries and requests from employees, visitors, and guests with professionalism and courtesy.
Manage and monitor building access control systems to ensure security and authorized access.
Regularly patrol and inspect various areas within the building to maintain security and address potential risks.
Act promptly in emergency situations, following established protocols for medical emergencies, fires, or security threats.
Serve as a key liaison during incidents, coordinating with internal and external emergency services.
Conduct risk assessments and participate in developing and implementing emergency response procedures.