2025-0281 SATCOM Power Technician Support Services (NS) - FRI 19 Sep

Deadline Date: Friday 19 September 2025

Requirement: SATCOM Power Technician Support Services

Location: Lughezzano, IT

Full Time On-Site: Yes

Time On-Site: 100%

Period of Performance: 2025 Base: As soon as possible but not later than 02 November 2025 (tentative) – 31 December 2025, with the possibility to exercise following options:

• 2026 Option: 01 January 2026 – 31 December 2026

• 2027 Option: 01 January 2027 ��� 31 December 2027

• 2028 Option: 01 January 2028 – 31 December 2028

Required Security Clearance: NATO SECRET

1 PROJECT SPECIFICS

1.1 Background

The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO’s political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO’s technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.

1.2 Introduction

The Agency requires Power Technician Support Services to maintain, operate, and oversee our SATCOM Station power infrastructure. Services include maintenance of diesel generators, power distribution systems, HVAC, radomes, site security systems, and other station ancillary infrastructure, ensuring continuous availability of mission-critical SATCOM operations.

1.2.1 Problem Statement

• Current State: Without continuous support and preventive maintenance, power system failures could result in service outages, safety hazards, and inability to meet operational readiness standards.

• Impact: A lack of technical continuity may result in configuration drift, missed updates, or audit non-compliance, ultimately affecting mission-critical service availability and NATO cyber defence posture.

• End State: The contractor will ensure reliable power infrastructure management and proactive compliance with security standards.

2 DESCRIPTION OF DELIVERABLES (KEY RESPONSIBILITIES.)

The contractor will provide System Management Services supporting the SATCOM Operations Team at NCI Agency in Lughezzano, Italy, focusing on server and network infrastructure, cybersecurity compliance, and operational readiness.

2.1 High level description of main activities

Prime Power and Generators:

• Maintain prime power systems (transformer vaults to distribution boards).
• Operate and maintain diesel-electric generators, ensuring fuel supply and availability.
• Provide compliance inspections in accordance with CEI 64/08 prescriptions.

No-Break Power Systems:

• Operate and maintain UPS, batteries, and emergency lighting.

Ancillary Systems:

• Perform preventive maintenance on cross-site cabling, grounding, lightning protection, radomes, EMP pneumatic doors, and hydraulic systems.
• Provide basic maintenance of site security systems (gates, bollards, access infrastructure).

Environmental Systems:

• Provide maintenance of HVAC, heating, air handling units, and fire protection systems.
• Collaborate with industry providers for contracted services under Site Engineer oversight.

Support Activities:

• Maintain accurate service records in TT-Comms, ITSM, and site logbooks.
• Provide monthly status reports on maintenance, incidents, and improvements.
• Support Site Engineers in planning, scheduling, and executing maintenance activities.

3 SERVICE KPIs AND PENALTIES

The penalties defined below will apply to the payment amount based on the performance results measured through Annex B - Monthly Service Performance Report Acceptance

Objective KPI01: Prime Power System Availability

Standard: % of Completion

Performance Threshold: 99.9% of the measured period

Penalty (if under performance threshold): 1%

Method of Report: Monthly Report

Ob