Customer Service Lead

Pahrump Valley Disposal, Inc., a Waste Connections company, has an immediate opening for a Customer Service Lead in our Pahrump, Nevada office!

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

This position will be Monday through Friday, 8 AM-4:30 PM

Pay rate is $26.39 per hour.

DUTIES AND RESPONSIBILITIES:

• Politely greets customers in person and over the telephone and communicates concise and accurate information regarding services options, charges, billing, and contracts.

• Listens for and identifies opportunities to cross sell additional products and services.

• Confirms understanding of customer needs, issues, and requests.

• Establishes customer accounts and enters service type, pricing, billing, and other required information into the computer.

• Updates customer data in a timely and accurate manner.

• Responds to customers’ complaints and takes necessary actions resolve their issues including communicating with other department managers, dispatchers, and drivers.

• Directs more complex customer complaint issues to the Office Manager.

• Performs other administrative and clerical duties as required.

• Informs drivers of any route changes/issues.

• Maintains an organized work area.

• Must be able to work in a fast paced, and at times loud, environment.

• Must be able to multi-task, while helping customers on the phone, and in person.

REQUIREMENTS:

• 2 years of Customer Service experience in a high call volume atmosphere.

• High school diploma or equivalent.

• Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must

• Solid Waste Industry Experience and or related field is preferred.

• Excellent verbal communications skills.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.