Sr. Manager, Compliance & Risk (LCRM)

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

The Senior Manager, Compliance & Risk will lead a team of analysts and be responsible for the design and execution of a risk-based monitoring and quality control program that drives risk identification, mitigation, and continuous improvement across the business. Reporting to the Vice President, Head of Lending Compliance & Risk Management, this highly visible role will provide strategic leadership across lending businesses and shared service functions.

The ideal candidate is a collaborative problem solver with the ability to design and execute complex monitoring initiatives, partner with stakeholders, and leverage data-driven insights to enhance risk management practices.

THE ROLE: Specific job duties/responsibilities

• Lead, coach, and develop and maintain an effective team of compliance and risk analysts.
• Design and execute a comprehensive risk-based monitoring and quality control program.
• Partner with business leaders, product managers, and data analysts to identify emerging risks and recommend effective control enhancements.
• Analyze complex business processes and leverage data to guide conclusions and drive improvements.
• Present findings, recommendations, and solutions to senior leadership with clarity and influence.
• Collaborate across functions to ensure alignment with enterprise risk management and compliance requirements.
• Serve as a subject matter expert on compliance monitoring, risk assessment, and issue remediation.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7–10 years of financial services compliance, risk management, or audit experience with increasing levels of responsibility.
• 7+ years of experience applying financial services laws, rules, and regulations to lending products and services, including identifying gaps, assessing risk levels, and designing effective solutions.
• 5+ years of experience using omnichannel contact center solutions to support risk management, including rules-based analytics (experience with Genesys, Cresta, Call Miner, or similar tools is a plus).
• 3+ years of technical experience leveraging software-based solutions to transform and analyze data (experience with Power BI, Python, Tableau, or similar coding/BI tools is a plus).
• Strong interpersonal, communication, and influencing skills, with the ability to indirectly influence stakeholders outside of direct reporting lines.
• Demonstrated ability to collaborate effectively, solve problems creatively, and operate with a high level of integrity.
• Exceptional analytical and critical thinking skills, with the ability to identify root causes and develop both tactical and strategic solutions.
• Strong project management skills, with proven ability to coordinate across multiple departments and functions.
• Ability to negotiate, influence, and resolve issues collaboratively across business and functional teams.
• Ability to identify key risks within business processes to inform a risk-based monitoring strategy and plan.
• Demonstrated ability to oversee and analyze large data sets, identify trends, perform root cause analysis, and deliver actionable reporting to senior leadership.
• Proven experience designing and executing monitoring activities and insights projects to deepen understanding of operational processes.
• Experience in a leadership capacity, preferably in a high-volume call center environment.
• Strong computer skills, specifically with Microsoft Office and Google products.
• Strict attention to detail with the ability to produce high-quality work and review others’ outputs for accuracy.
• Ability to thrive in a fast-paced, matrixed environment.
• Self-starter with strong ownership, able to drive initiatives to resolution while escalating and reporting appropriately.

PREFERRED QUALIFICATIONS:

• Advanced secondary degree or professional certification (e.g., CRCM, CERP)
• Prior experience with external regulators and third-party audit providers
• Data visualization knowledge on presenting actionable data and analysis

Additional Information

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