Patient Account Representative

The Patient Account Representative is responsible for answering inbound calls from patients and answer any questions regarding their bill. They will ensure a professional, pleasurable, and remarkable patient experience. Position will also perform insurance verification prior to the patient’s date of service to provide each practice with patient’s eligibility.

• Answer inbound patient calls to provide information and answers to any questions about their bill for all AEG practices
• Take ownership of each call to ensure patients fully understand current bill
• Review and understand patient transactions in point of sale and billing systems
• Review and understand patient explanation of benefits (EOBs) and insurance explanation of payments (EOPs)
• Review and understand patient benefit summary sheets and insurance payer web portals
• Take patient payments
• Checking voice mails for any messages and returning calls to patients
• Work with practice appointment scheduler to identify and resolve insurance appointments missing benefit information
• Identify and escalate situations as appropriate to the correct department
• Make recommendations for efficiencies, processes, etc. which will help deliver quality, cost savings, and profitability improvements within the department

• High School or GED
• Prior insurance billing/claims experience
• Prior Customer Service experience a plus
• Prior optical experience a plus
• Experience in a call center environment helpful
• Demonstrated ability to work in a fast-paced environment requiring multi-tasking and frequent redefining of priorities
• Basic PC skills to include MS office, Windows, Word, and Excel
• Demonstrate the ability to work successfully in a team environment, functioning for the good of the team over the individual
• Able to work a flexible schedule including Saturdays. Schedule based on call volume to accommodate the needs of the business

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

*Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.