Manager, SMB Core Markets

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This job designs and defines the SMB strategy, manages process escalations, collaborates on priorities, researches new opportunities, and engages with cross functional partners. It involves setting strategic direction, managing stakeholder relationships, and overseeing the delivery of key product and platform infrastructures. This role is pivotal in driving our business forward by understanding the customer, competitive landscape, product, legal, and financial system constraints. The ideal candidate will:

Understand the Customer and Market: Conduct thorough market analysis to understand customer needs, competitive landscape, and industry trends. Stay informed about product capabilities, legal requirements, and financial system constraints to ensure compliance and strategic alignment.

Define Strategic Priorities: Collaborate closely with customers to gather insights and feedback, using this information to define strategic priorities that will inform and shape the product roadmap. Ensure that customer needs are at the forefront of all strategic decisions.

Partner and Collaborate: Build and maintain strong partnerships with internal and external stakeholders, including product teams, legal, finance, and other key departments. Foster a collaborative environment to drive cross-functional initiatives and achieve business objectives.

Operational Execution: Ensure end-to-end execution across functions is customer-centric, including sales, marketing, pricing, finance, product, integration, partnerships, and customer support. Drive operational excellence to deliver seamless customer experiences.

Financial Management: Deliver against financial targets, manage, and optimize the P&L. Implement strategies to maximize profitability and ensure sustainable growth.

Job Description:

The ideal candidate will: 

• Understand the Customer and Market: Conduct thorough market analysis to understand customer needs, competitive landscape, and industry trends. Stay informed about product capabilities, legal requirements, and financial system constraints to ensure compliance and strategic alignment. 

• Define Strategic Priorities: Collaborate closely with customers to gather insights and feedback, using this information to define strategic priorities that will inform and shape the product roadmap. Ensure that customer needs are at the forefront of all strategic decisions.