TEMP Customer Service Parts Order Management

Make your mark at the world’s largest HVAC company   

Daikin Applied is seeking a Temporary Customer Service Parts Order Management person who will work to achieve world class Customer Service within a team environment by answering customer requests in a timely fashion, processing orders efficiently and managing customer complaints to resolution while providing customers with an unrivaled experience. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! 

Location: Hybrid, Plymouth, MN 

What you will do:  

• Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.  

• Ensures that order processing is accurate and timely. 

• Acts as customer contact regarding pricing, lead time, and shipping questions.  

• Manages emergency requests for high priority situations.  

• Recommends corrective actions to resolve customer complaints. 

• Work cross-functionally with other teams to resolve issues and manage requests.  

• Handles various special projects as assigned by manager 
• Creates and assists in process documentation

  

What’s in it for you:   

• The ability to make an impact and shape your career with a company that is passionate about growth 

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best  

 

Minimum Qualifications:  

• High School Diploma or GED 

• 2+ years of customer service experience 

• This is a 6 month contract position to start September 

• 1 + year of Salesforce experience 

• Work visa sponsorship is not available for this position 

 

Benefits: 

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:  

• Multiple medical insurance plan options + dental and vision insurance   

• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions 

• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage 

• Short term and long-term disability  

• 3 weeks of paid time off for new employees + 11 company paid holidays 

• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual 

• Paid sick time in accordance of the federal, state and local law  

• Paid parental leave and tuition reimbursement after 6 months of continuous service