Principal, Solutions Architect
EvolentAbout the role
Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Principal Product Solutions Architect, Specialty Product Management
Role Overview
The Principal Product Solutions Architect is a Director-level individual contributor responsible for bringing senior product judgment into customer solutioning before commitments are made. This role ensures Evolent’s specialty solutions are product-coherent, commercially sound, and operationally sustainable from early customer engagement through delivery transition.
This role exists to solve a critical business problem: preventing non-standard customer commitments, custom solutioning, and under-scoped deal structures from creating downstream burden on Product, Engineering, Operations, and Delivery.
Operating at the intersection of Product, Strategic Accounts, Sales, and Delivery, this leader ensures solution decisions are anchored in product strategy, platform intent, workflow standards, and economic reality, not just short-term deal momentum.
While this role will be customer-facing and deeply engaged in commercial discussions, it is not a sales engineering role and not a custom solution design role. It is a product-led governance role with explicit accountability to:
protect product and platform integrity
distinguish standard capability from true customization
make tradeoffs visible before commitments are made
surface delivery, pricing, and roadmap implications early
reduce downstream rework, escalation, and avoidable complexity
The Principal Product Solutions Architect is accountable for improving the quality of solution decisions upstream, especially in complex, high-stakes, or strategically ambiguous opportunities.
Core Responsibilities
Product-Led Solution Governance
Serve as the senior product authority in pre-commitment solution shaping, ensuring proposed customer solutions:
align to product strategy and roadmap direction
reflect standardized, productized workflows wherever possible
stay within supported product and configuration boundaries
make tradeoffs explicit across customer value, product integrity, delivery feasibility, and long-term scalability
Apply strong product judgment to distinguish clearly between:
core product capabilities
supported configuration patterns
custom requests that create new product, engineering, or operational burden
exceptions that may be justified strategically but require explicit decision-making and cost visibility
Drive higher decision quality in commercial and early discovery contexts, even when not the final decision-maker.
This role is measured by the soundness of upstream solution decisions and the reduction of downstream complexity, not by volume of deals supported.
Commercial Guardrails and Deal Integrity
Partner with Strategic Accounts, Sales, and Product leaders to ensure customer commitments are grounded in a realistic understanding of:
what the product does today
what can be configured within standard patterns
what requires non-standard customization
what creates incremental implementation, engineering, support, or roadmap burd
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