Pharmacy Operations & 340B Program Manager

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

The Pharmacy Operations & 340B Program Manager provides strategic direction, operational oversight, and regulatory compliance for 340B related pharmacy services across the organization. This role is responsible for aligning pharmacy operations with the health center’s strategic plan, optimizing financial performance, ensuring high-quality patient care, and managing the 340B Drug Pricing Program.

Duties and responsibilities

Reporting to the Chief of Pharmacy Services, the Manager will lead cross-functional teams, develop and implement policies, and drive innovation in pharmacy services and program expansion. Typical duties include but are not limited to:

• Lead strategic planning and execution of pharmacy initiatives to ensure operational efficiency, revenue optimization, service and clinical excellence.
• Assist in development and managing pharmacy budgets, financial forecasts, business analysis and cost-containment strategies with regards to inhouse pharmacy and contract 340B program.
• Oversee inventory management, purchasing, and supply chain operations to improve performance and reduce over purchasing.
• Conduct needs assessments and analyze service data to identify growth opportunities and evaluate ROI and mission impact.
• Translate pharmacy analytics into plain language and actionable recommendations. Provide ad-hoc analysis for executives and site leaders.
• Assist in development and implementation of policies and procedures to enhance patient experience and service quality with regards to the 340B program.
• Provide leadership and guidance to pharmacy staff, fostering professional development and training for 340B program.
• Assist with inhouse pharmacy contracting, distributor agreements, insurance contracting, contracts, NCPDP, maintenance of licensing, update pharmacy profiles with NCPDP, NPI, DEA, CT Commission of Pharmacy and pharmacy organizations.
• Assist with administrative tasks associated with establishing, relocating, or changes to the pharmacy operations including IT, Epic Willow and vendor management.

• Serve as the organization’s point of contact on the 340B oversight committee, collaborating with senior leadership, finance, and clinical departments.
• Develop, review, and update 340B policies and procedures in response to regulatory changes and program clarifications.
• Oversee all 340B outpatient use areas and ensure maximum participation and compliance with program guidelines.
• Monitor and audit inventory, Medicaid claims, and split-billing software to prevent duplicate discounts and ensure program integrity.
• Prepare monthly reports on 340B metrics, financial savings, and program performance, including recommendations for improvement.
•  Maintain relationships with contract pharmacies, wholesalers, and EMR teams to support program operations.
• Apply data-driven methods to evaluate patient eligibility, drug utilization, and financial impact of 340B operations.