Deal and Contract QC Associate

The Opportunity:  

The Order Management Contract QC Specialist is the first step in the Order Management process.  This role is responsible for monitoring and reviewing the setup of signed customer contracts for accuracy before deals are closed in ACA’s Sales CRM (Salesforce.com.)  This role will review contract details including pricing, deliverables, legal and billing terms before a deal is Won to ensure timely and accurate delivery and invoicing.  This role is a vital link between Sales Teams, Operations, Delivery, Billing and Revenue.    

 

What you’ll do:  

 

• Monitor the Order Management queue/email for any contracts that have been executed by customers and require validation.
• Review all signed contracts for mandatory required elements and ensure alignment between signed document and salesforce.com details.
• Validate contracts have been approved for any non-standard information or terms.
• Review contracts for completeness.
• Validate contract discounts to ensure compliance with discount structure and approval.
• Interface with Finance, Commercial, and Legal for any missing contract fields or unapproved non-standard terms.
• Update contract stages to Closed Won to kick off downstream order setup processes.
• Maintain agreed upon SLA’s for deal turnaround times, especially at end of month.
• Document contract rejections in Salesforce.com.

 

To Qualify for the role, you will have:  

• Minimum 2 years working with contracts and contract terms or similar experience
• Bachelor’s Degree in Business Administration or similar field
• (Highly desired locations: NYC/Tri-state, Pittsburgh, Chattanooga, Portland, Boston, Chicago, Florida, San Francisco, Los Angeles, Dallas, or Houston)

 

Ideally, you’ll also have: 

• Experience working in CaptivateIQ or similar commission processing software
• Experience working with Salesforce.com

 

 Required Skills and Attributes

• Thorough understanding of contract requirements and terms
• Strong listening, analytic, organization, and problem-solving skills
• Strong attention to detail
• Superior oral and written communication skills
• Ability to manage multiple tasks and meet strict deadlines
• Experience working with contract details and contract language
• Adept at business partnering and working with cross functional teams, building meaningful relationships along the way
• Ability to exercise discretion and make independent judgments on matters of significance
• Dependable, flexible, and adaptable to new ACA initiatives and changing sales processes
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task, prioritize effectively, and adapt to change
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and service focus
• Proficient with Microsoft Office applications, Salesforce, and the Internet

 

 

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Pe