Manager of Patient Care-Pre/Post Surgery Full-Time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Patient Care Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

Basic Core Skills:

• Customer Focus:
  • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
  • Continually examines ways to improve business relationships with customers, suppliers, and the community.
• Creative Leadership:
  • Translates organizational vision into a unit or service area vision that engages team members in contributing to and achieving that vision.
• Coaching and Development:
  • Provides feedback to improve employee performance and engagement.
  • Tracks coaching discussions and performance of team members; partners with Operations Manager to develop and implement performance improvement plans when necessary to ensure accountability.
  • Seeks ways to match team members talents and career interests with organizational opportunities.
• Continuous Learning:
  • Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices.
  • Maintains active membership in Professional Organization and shares current, relevant information.
  • Participates in leadership development activities.

Core Skills:

• Relationship:
  • Provides caregivers with an environment that supports their professional practice, health and well-being.
  • Coaches and mentors and develops caregivers in their professional practice and career development.
  • Advances professional nursing practice by nurse certification, BSN education, professional organization involvement, and volunteerism across the assigned service line.
  • Develops plan for transition into practice of new caregivers in collaboration with the Education Coordinator and monitors progress to goals.
  • Promotes development of caregivers by creating individualized development plans.
  • Partners with physician in co-leadership model to build a collaborative inter-professional practice environment.
  • Conducts mid-year and annual performance evaluations with all professional caregivers.
  • Participates in the disciplinary process as needed.
  • Serves as the clinical expert for the specific patient population and is accountable for the implementation evidence based practice.
  • Advances the Nursing Framework for Practice and Patient and Family Centered Care Model through the implementation of evidence based practice
  • Collaborates with the interdisciplinary team in care coordination.
  • Ensures process improvement initiatives are sustained.
  • Facilitates the development and implementation of clinical nurse led evidence-based practice projects.
  • Develops and implements innovations in patient and family centered care that fosters quality, safety and effectiveness and serves as a model patient care nationally.
  • Facilitates annual goal development in collaboration with Directors of Patient Care.
  • Enhances the patients experience through the continuum of care.
  • Attracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learning.
  • Collaborates with Human Resources and other managers to ensure appropriate staffing.
  • Advances innovative recruitment and retention strategies for team members.
  • Ensure application of staffing tools.
  • Maintains and improves the department or units quality of care and/or service.
  • Promotes innovation and research to advance care patient care models.
  • Encourages, mentors and coaches team members in advancing innovation through research and evidence.
• Reliability:
  • Establishes, implements, and monito