Venue IT Support Technician

Job Summary:

The Concerts Technical Support team is looking for highly motivated, passionate, and enthusiastic individuals who are interested in providing on-site IT & A/V support at Saratoga Performing Arts Center. As a Venue IT & A/V Support Representative, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry.

WHAT YOU'LL DO

As a Venue IT Support Representative, the successful candidate will:

- Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.

- Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures. 

- Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology

- Be the onsite contact and provide guided access for visiting IT service or support providers

- Provide onsite assistance to tour production by helping to establish artist internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”

- Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.

- Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.  

- Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies. 

- Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.

- Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

- In addition to the various IT needs as indicated above, the Venue IT support role will be responsible for ensuring the proper operation of digital menu boards, digital wayfinding signs (primarily in the parking lot) along with various TV, satellite dish and audio systems throughout the venue.

WHAT YOU'LL BRING

- Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred

- Strong communication skills (oral and written) paired with a professional communication style 

- Self-motivated, capable of independent reasoning and troubleshooting

- Highly organized and strong attention to detail

- Must have good availability, be reliable and a dependable team player with ability to work independently and under little supervision

- Must be able to adapt to a constantly changing and at times stressful work environment

- Must possess a valid driver’s license, access to a reliable vehicle, and a clean driving record

- This position requires flexibility with scheduling, including the ability to accommodate holidays, evening and weekend shifts, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We also afford equal employment opportunities to qualified individuals with a disability. For this re