TikTok Shop - Senior Account Manager, Milan

We are looking for an ambitious Account Manager to support TikTok Shop in Italy. The Account Management team is pivotal to onboarding and ensuring the success of key partners on our platform, curating an engaging product selection for TikTok users. Together, we'll redefine how partners engage with customers through content and social commerce, creating a unique and innovative commerce ecosystem.



This role is based in our Milan office.



TikTok Shop is transforming how people discover and buy products. In Italy, we are building a new Discovery commerce ecosystem where content, creators, and brands come together to drive real business impact. We are looking for an ambitious Account Manager to join our Milan-based team and play a pivotal role in onboarding and scaling high-potential merchants on TikTok Shop.

This is a high-ownership role at the heart of one of TikTok’s fastest-growing businesses.



What You'll Do

As an Account Manager, you will own a portfolio of strategic partners and help them unlock growth through TikTok's unique commerce ecosystem.



You will:

- Source and onboard high-potential merchants in Italy, building long-term, trusted partnerships.

- Design and execute growth plans for your partners, covering assortment, content, creators, pricing, logistics, and campaigns.

- Own revenue and GMV targets, consistently driving performance through data, experimentation, and iteration.

- Create scalable mechanisms (playbooks, dashboards, workflows) to improve productivity and partner success at scale.

- Work cross-functionally with Product, Ops, Marketing, Creator, and Policy teams to improve the merchant and user experience.

- Analyze market trends and category performance to identify new growth opportunities.

- Lead internal projects such as category launches, merchant campaigns, and B2B initiatives that strengthen the TikTok commerce ecosystem in Italy.