Comcast Cybersecurity: Senior Manager, Identity and Access Management

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

IAM-myComcastAccess Senior Manager will partner with engineering team to manage secure, resilient, cost-effective, and scalable solutions on enterprise identity and access management platform across variety of use cases. The role works closely with Senior Engineers to support day to day engineering, maintenance, and support efforts for all identity and access management technology. The role serves as a subject matter expert in the areas of identity and management, privileged access management, and general information security best practices across all technology domains.



Senior Manager of Identity & Access Management (IAM-myComcastAccess) responsible for planning, designing, and implementing Identity and Access Management (IAM-myComcastAccess) services across the organization to provide the correct individuals with access to the right resources. Drives collaboration between information security, risk, human resources, business, and technology staff to grant proper access to entitlements, ensuring the security of the organization's sensitive information. Works across departments to develop policies, standards, and strategies regarding identity and access management. Ensures that the identity and access management direction meet the established organizational standards. Continuously monitors the current access management processes, creating accurate documentation. Analyzes user access needs, implementing new access systems when necessary.

Job Description

What You’ll Do:

• Lead the IAM Operations team and work with the Managed Service Provider's (MSP's) resources to ensure deliverables are met within Service Level Agreements (SLA).

• Collaborate with IAM Delivery, Engineering, and Architecture teams to maintain an ongoing IAM strategy aligned with business objectives.

• Assign L3 level issues to engineering team and assign day to day issues to the L2 support team and track issues to their closure.

• Provide technology leadership and direction to internal and outsourced IAM teams.

• Communicate effectively with management as well as customers to identify needs and evaluate alternate technical solutions and strategies.

• Assume position as the IAM Operations Lead for IAM platform escalations and incident response.

• Expert level troubleshooting skills and support IAM tools such as Active Directory (on-prem & Azure), SailPoint IIQ, supporting applications/systems.

• Prepare and maintain documentation including SOPs, runbooks, resiliency plans, incident response materials and SOP's for IAM Services.

• Prepare root cause analysis and postmortem incident analysis reports.

• Lead response activities including working with business teams to report on status of service restoration activities.

• Identify service improvement opportunities and collaborate with IAM service owners for prioritization.

• Provide input and requirements during process and control design by IAM service delivery team.

• Co-define IAM Operations’ service levels, and metrics with IAM Service owners.

• Analyze & report periodic IAM service performance metrics.

• Lead efforts to ensure that the IAM team’s MSP resources adhere to the IAM Governance standards.

• Participate in audits and other compliance assessment activities as needed to assist with meeting compliance deadlines.

• Augment production support team(s) to ensure sufficient coverage for current & future IAM services.

• Coordinate with cyber security team(s) to ensure solution assurance and compliance to security policy, procedures, standards, and baseline security configurations.

• The IAM Operations Lead will participate in the IAM On-Call (off hours) rotation and will sometimes be required to work evenings and weeke