Director of Community Housing Assistance Program

JOB PURPOSE:

The Director of Community Housing Assistance Program (CHAP) provides leadership to a team responsible for program oversight and program delivery. The Director ensures the development, implementation, operation and evaluation of program practices. S/he ensures the effectiveness and quality of all services through monitoring, data management, financial management, research, evaluation, supervision, and the development and enhancement of program efficiencies. The Director provides sound training of staff and community members using a trauma-informed, and strength-based approach. In close collaboration with the Regional Director, this position will liaise with key stakeholders, including program funders and federal government agencies. S/he must maintain positive relationships with Endeavors partners and internal support departments at all times.

****Must reside in the Houston area****

ESSENTIAL JOB RESPONSIBILITIES:

• Responsible for the day to day operations and oversight of assigned CHAP programs.
• Implement change of program policies and procedures as needed to meet program objectives and customer needs.
• Promote the success and reputation of the housing programs.
• Identify community needs and opportunities for program expansion and growth.
• Maintain open lines of communication with funders, referring agencies, supportive services providers, client families, and community collaborations.
• Schedule periodic meetings and provide ongoing feedback and updates to program staff.
• Ensure all customer concerns are resolved in a timely and satisfactory manner.
• Supervise direct reports
  • Interview, make quality hiring decisions, train and mentor in best practices, policies and procedures
  • Monitor performance; document as necessary, provide ongoing feedback and timely evaluations
  • Develop staff for advancement and to ensure continuity of program
• Prepare and manage annual program budgets.
• Operate programs in an efficient, cost effective manner.
• Implement cost containment as needed to stay within budget parameters.
• Ensure grant deliverables are met, reported accurately, and on time.
• Ensure all reports required by our funders are submitted timely, including: performance reports, accounting reports, budget reports and quarterly report.
• Monitor quality and effectiveness of program services as well as track program's performance and program deliverables.
• Provide on-going program evaluation, data tracking and reporting to provide recommendations to the Regional Director of Community Housing Assistance Programs for continuous growth, quality and contract requirements.
• Document weekly, submit end of month reports, monitor and update data tracking, and other duties as assigned.
• Present program updates, challenges, successes and recommendations to leadership on a minimum of monthly basis.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Stay current in the field of Mental Health, Children’s Issues, Homelessness and related social services

• Network with other professionals in the field
• Read related periodicals and websites
• Attend training to enhance knowledge and training skills

Demonstrate exceptional customer service, in everything you do, by placing the child, f