Mid Level/Senior Project Manager, Agile Delivery

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.  We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.  Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

As a Senior Project Manager, you will work within our Delivery and Alignment organization. Depending on your assignment, you may work within the Agile Delivery group or PMO.

In the Agile delivery group, you will work with cross-functional Agile teams to ensure the iterative delivery of high-quality solutions that meet the evolving needs of our customers and maximize business value. Agile Delivery Project Managers lead, organize, and motivate Agile teams to achieve a high level of performance, delivering value frequently, through increment release cycles.

In the PMO group, you will lead cross-functional teams in project and program delivery using various methodologies such as Agile, Hybrid or Waterfall. You will meet the evolving needs of our customers and maximize business value.

 

Outcomes and Activities: 

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.”
• Oversee the planning, execution, and delivery of projects using Credit Acceptance’s proven methodologies.
• Act as the primary liaison between Product Management, Engineering, and other stakeholders, fostering clear communication, managing expectations, and resolving any impediments or blockers to the progress of projects.
• Depending on your assignment, you may be required to conduct Agile ceremonies for cross functional teams.
• Track progress and provide regular updates to stakeholders using tools to include roadmaps, release plans, burndown charts and project/program schedules. 
• Proactively identify and mitigate project risks and dependencies, leveraging best practices to maintain momentum and help the teams deliver incremental value on a cadence basis.
• Facilitates meetings and produces detailed meeting minutes.
• Produces clear and concise deliverables such as: schedules, written correspondence, risk mitigations, user acceptance testing and implementation plans.
• Transitions process to operational owners and go to market teams, upon a marketable release or the projects closure.
• Coordinate and manage complex projects, engaging with several cross functional teams simultaneously. 
• Communicate project status and updates to stakeholders and senior management.
• Understands and uses critical thinking and professional judgement to make modifications to standard methodologies when applicable.
• Guide and support team members in implementing best practices and root causing/resolving lessons learned. 
• Coordinate with people managers to ensure appropriate staffing levels and skills are available for projects.
• Monitor team capacity and workload to ensure teams are not overcommitted.
• Establish and oversee metrics to ensure the success of strategic objectives and monitor the overall health of programs and projects.
• Promote a culture of continuous improvement within the organization, encouraging innovation, collaboration, and accountability among teams.
• Manages project costs and reports to key stakeholders as appropriate.
• Maintains accurate and informative project information in central repository.

Leadership:

• Acts as a role model.  Mentors and coaches junior members on project management and agile best practices and following the Credit Acceptance methodology. (Senior)
• Leads efforts to improve processes within their department and collaborates cross functionally to improve adjacent processes.(Senior)
• Actively participates in efforts to improve processes within their department and collaborates cross functionally to improve adjacent processes. (Mid Level)
• Actively participates in department efforts to increase team building and improve employee engagement.
• Acti