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Parts Support Specialist
AIR Control ConceptsWest Chester, United Statesfull_timeVerifiedPosted 31 Mar 2026
💰 $55,000/yr
About the role
Job Title: Parts Support Specialist
Job Location: West Chester, PA (Onsite)
Operating Company: Energy Transfer Solutions
FLSA Status: Exempt
About:
Energy Transfer Solutions - A member of the AIR Control Concepts family.
Energy Transfer Solutions (ETS), based in West Chester, PA, is a premier provider of specialty commercial and industrial HVAC equipment, parts, and services. Our Parts & Aftermarket division has seen consistent growth since its inception. We are seeking a highly organized and motivated individual to join our team and contribute to our ongoing success.
This role is ideal for a self-starter who enjoys customer interaction, thrives on organization, and wants to grow alongside a fast-moving team. You will be customer-facing, process-driven, and deeply involved in day-to-day order flow, post-order support, and continuous improvement initiatives.
Our work environment offers:
Essential Duties and Responsibilities:
As the Parts Support Specialist, you will:
What We’re Looking For
This role is not a passive or scripted call-center position — you’ll be trusted to think, prioritize, and take ownership. This role is for you if…
Job Location: West Chester, PA (Onsite)
Operating Company: Energy Transfer Solutions
FLSA Status: Exempt
About:
Energy Transfer Solutions - A member of the AIR Control Concepts family.
Energy Transfer Solutions (ETS), based in West Chester, PA, is a premier provider of specialty commercial and industrial HVAC equipment, parts, and services. Our Parts & Aftermarket division has seen consistent growth since its inception. We are seeking a highly organized and motivated individual to join our team and contribute to our ongoing success.
This role is ideal for a self-starter who enjoys customer interaction, thrives on organization, and wants to grow alongside a fast-moving team. You will be customer-facing, process-driven, and deeply involved in day-to-day order flow, post-order support, and continuous improvement initiatives.
Our work environment offers:
- A modern office setting, renovated in 2020.
- Sit-to-stand desks for all employees.
- Off major holidays, no nights and no weekends
- Opportunity for GROWTH!
Essential Duties and Responsibilities:
As the Parts Support Specialist, you will:
- Assist customers with part identification, order placement, shipping questions, and general account inquiries.
- Place new orders and assist with post-order support including tracking updates, delivery issues, returns, and manufacturer coordination.
- Communicate clearly with customers regarding order confirmations, estimated ship dates, and backorder updates.
- Support internal teams (Sales, Service, Accounting, Warehouse, Warranty) with parts-related requests and follow-ups.
- Maintain accurate customer, order, and product data within ERP and CRM systems.
- Prioritize and manage multiple tasks simultaneously while maintaining strong attention to detail.
- Identify opportunities to improve customer experience and internal workflows.
- Assist with documenting processes, SOPs, and internal knowledge resources.
- Support existing automation tools and adapt processes as systems evolve.
What We’re Looking For
This role is not a passive or scripted call-center position — you’ll be trusted to think, prioritize, and take ownership. This role is for you if…
- You are a go-getter who takes ownership and follows tasks through to completion.
- You have both a customer service mindset (always striving to exceed customer expectations) and a profit-centered mindset (always aiming to surpass department and company profit targets).
- You are extremely organized and comfortable juggling multiple priorities.
- You enjoy customer interaction and are confident making and receiving phone calls.
- You keep strong to-do lists and don’t let details fall through the cracks.
- You have excellent time management and communication skills.
- You are eager to learn and grow.
- You’re used to working in a fast-paced environment (restaurant, retail, hospitality, customer-facing roles).
- You like staying busy and feeling accomplished checking things off your list.
- You take pride in helping people and making things run smoother.
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