Customer Service Specialist-Bilingual Spanish

General information

Career area Insurance Work Location(s) 1450 American Lane, IL Remote? No Ref # 20598 Posted Date 08-25-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

We’re looking for people that want to work from home (hybrid) that are skilled in customer service that love to help our customers find solutions. We have a role where we can take our desire to help others navigate complex situations, all while working at a place that has your back. You must like to talk on the phone. If you’d like to learn more about what we believe makes this role - and this place - so phenomenal, get in touch.

The Work Itself

• You’ll work closely with our Ally GAP and vehicle service contract holders, dealers, and financial institutions to assist them with policy and claim questions and concerns whether they contact us by phone, email, or chat. Then you will need to provide them with a resolution. Not to worry, we will train you how to do that.
• Document all conversation accurately and clearly, and concisely.
• Go the extra mile to engage the customer to achieve total customer satisfaction.
• Follow all internal, state and UDAAP guidelines, we’ll train you on all those too.
• Focus on quality of the work you do.
• This is an entry level, work from home (hybrid) position.
• We have great team members who will provide you with a lot of support.

The Skills You Bring

•   Associate's degree or Bachelor's degree in business or other related fields is preferred.  
• High school diploma required.
• Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information.
•   Enjoy handling phone calls.  
• Good listening, phone and writing skills.
•  Must be reliable and punctual.