Job Title

Janitorial Account Manager

Job Description Summary

The Janitorial Account Manager is a position within the line of operations of C&W Services. The incumbent is responsible for the management of the assigned accounts, and the supervisors assigned to each account.

Specific responsibilities include work-scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee evaluations, troubleshooting/problem solving, hiring, on boarding, new hire orientation, training of supervisor and support personnel, customer relations, and special project work as requested.

Job Description

The Janitorial Account Manager reports to the Operations Manager and is responsible for the following activities:

· Manages the overall activities of a project(s), and supervises the supervisors

· Directs and develops subordinates to produce professional results and workmanship of an efficient Facility Management organization

· Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.

· Establish and maintain effective lines of communication with the customer and facility personnel regarding work schedules and distribution and coordination of materials in these facilities.

· Administration of the Work Order System client requests to ensure the work tickets have been distributed/performed/completed and closed on time as per the client request.

· Conducts quality assurance checks and manages materials inventory as well as general use of equipment

· Coordinates and controls special projects work on weekdays and weekends per the Periodic Schedule

· Measures performance of accounts against assigned budgets and quality standards to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable

· Interface with customer management personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied

· Organize and develop short and long-term goals and objectives

· Develop, implement, administer, and modify programs to maintain all physical assets and equipment, warehousing, and operations.

· Establish and implement policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance, and safety

· Resolves on-site service delivery problems and shares them with his line manager on a timely manner (within the first 2 hours after they occur and in writing, both the problems and the proposed solutions)

· Participates in ongoing management/technical skill development training programs

· Maintains/monitors work schedules of all personnel for two shifts, including the preparation and submission of weekly payroll in Kronos system

· Create work orders in WOM system for any above standard service requested and coordinated/approved with the customer

· Submit janitorial supply orders for each account on the Procurement system

· Perform periodic inspections on Smart Inspect system (frequency to be determined)

· Ensure that all facilities under his/her responsibility are safe and comply with all federal, state and local laws

· Ensure that environmental procedures and issues are being implemented through the direction of the customer’s environmental specialist representative.

· Conducts safety training orientation of employees and upload them in Utrac system.

· Conducts orientation of employees, develops employees skills/abilities and performs annual employee evaluations

· Cover for Supervisors vacations when necessary

· Overall supervision of personnel including staffing, employee relations, evaluations, recruitment, training, payroll, and related matters.

· Decisions regarding hiring, discipline and termination, subject to the review of the Operations Manager and Human Resources.

· Direct the daily activities of all C&W Services janitorial/housekeeping employees.

· Participates in required meetings with the customers and/or clients, including Quarterly Business Reviews

· Provides required information from the field operations to his line manager to help put together client