Utility Analyst Customer Solutions (5601) - Power Enterprise – San Francisco Public Utilities Commission, (161724) (EXEMPT)

Company Description

• Application Opening: 6/2/26
• Application Filing Deadline: 6/5/26
• Recruitment ID:  TEX-5601-161724 (RTF0161723-01144063)

APPOINTMENT TYPE: Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Job Description

Project: CleanPowerSF Data and Reporting Support       

Reporting to the CleanPowerSF Customer Solutions Manager, performs entry-level to journey-level duties to deliver high quality services and programs to CleanPowerSF customers. The Customer Solutions Program Analyst supports planning, development and operation of customer programs and customer services to support CleanPowerSF's program goals, including service affordability, local investment, and ensuring equitable access to clean energy for all San Franciscans. This position will be involved in the development and delivery of customer billing services and programs, including rooftop solar, demand response and affordability programs.                                                                                                                                                                                                          

Essential Functions:

• Conducts analysis and provides assistance in the development of studies, project plans, performance reports, etc., related to customer programs or project development.

• Compiles, analyzes and summarizes data and prepares project evaluation and progress reports.

• Evaluates and documents customer program/project results including energy saved and generated.

• Coordinates with other Power Enterprise groups, other PUC divisions, and departments of the City and County of San Francisco in the development and operation of new customer programs for CleanPowerSF customers.

• Monitors program costs, generates cost/benefit analyses and rate of return calculations.

• Develops and implements professional services contracts and supports the management of third-party consultants.

• Supports the preparation of program budgets, including long-term capital plans.

• Supports training for call center staff on customer program offerings that are available to CleanPowerSF customers.

•Prepares memos, draft presentations, talking points, and responses to internal and external stakeholders.

• Supports and/or delivers presentations to stakeholders, PUC management and/or governing bodies for informational purposes or program/project approvals.

• Prepares and submits regulatory compliance and related reporting to local, state and federal agencies.

• Other duties as assigned.

Nature of the work:

The Utility Analyst works in an office setting onsite for a minimum of four days per week with an ability to work one day from a remote location within the standard Monday through Friday workweek. The incumbent will primarily use Microsoft Office applications to perform work, including Excel, Word, PowerPoint and Outlook. 

Qualifications

Education: Possession of a baccalaureate degree from an accredited college or university preferably with major course work in Law, Engineering, Environmental Studies, Natural Resources, Computer