Operations Analyst Senior (S) - Business Transformation & Workforce Analytics

It's more than a career, it's a calling.

MO-REMOTE

Worker Type:

Regular

Job Summary:

Workforce Strategy and Optimization is a system-wide analytics team serving both ministries and medical groups, delivering executive analysis and dynamic dashboards that illuminate operational performance across the enterprise. Providing advanced support to business operations, the team influences strategic decisions through robust reporting and the distillation of complex data into actionable insights. They proactively engage leaders in data-driven conversations to identify trends and drive continuous improvement. By eliciting business requirements across cross-functional teams and all organizational levels, they ensure operational enhancements are aligned with strategic goals.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Provides guidance on the most complex and unique matters related to data reporting and analytic techniques that have a significant impact to the region and ministry. May lead the work of others within business operations.
• Ensures collaboration with key decision makers to identify and solve a variety of business or operational problems and objectives.
• Interprets complex data, identifies trends, establishes/utilizes benchmark data, creates data visualization, and applies information to the business to determine impact, significance, and opportunities.
• Responsible for developing specifications of analytic and reporting needs through participation in project teams or meetings with internal/external customers for projects and/or ad hoc requests.
• Utilizes a variety of databases and advanced query tools to gather data and information.  Ensures all requirements are well-defined from the customer to meet reporting and analysis specifications.
• Ensures data integrity and data quality.  Supplies business and leadership with deep insights into the daily operations and overall business operations. Viewed as a subject matter expert for the team.
• Partners closely with technical and build team members to establish reports and dashboards within applications that will support operations.
• Partners with customers, peers, and cross-functional teams to discover new business needs; proactively offer options and solutions.
• Oversees the evaluation, analysis, and development of reporting and analytical tools to analyze department and division performance indicators. Ensures information is presented to customers in clear, concise, and useful formats.
• Leverages advanced analytic techniques necessary to meet the needs of business users supported by the analytic team.
• Supports both new and ongoing operational reporting needs, business process redesign, and process improvement initiatives by providing data insights.
• Performs other duties as assigned.

EDUCATION

•  Bachelor’s degree or equivalent combination of education and experience

EXPERIENCE

• Five years’ experience
• Healthcare industry (hospital and/or medical group) preferred

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

• None

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

8726020033 Business Transformation Office

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits packag