Senior SAP ISU Print Workbench Developer

Requisition Number: 25711 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

 

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

 

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

The Sr SAP ABAP Developer - CRB will be responsible for designing, testing, developing, integrating, and supporting solutions in SAP ISU Print Workbench.  The developer will primarily focus on all outgoing customer correspondence, customer invoices, and integration with OpenText StreamServe for document presentation and archiving.  This role collaborates with cross-functional team, implements enhancements based on functional specifications, creates technical specifications, performs technical unit testing, compiles testing documentation, and investigates and resolves defects.

Duties and Responsibilities

• Develop and configure SAP ISU Print Workbench based on functional specifications provided by functional team members.  Support the analysis, design, development, and implementation phases of the Software Development Lifecycle (SDLC) by producing the prescribed deliverables with minimal oversight from senior staff.
• Investigates incidents reported against IT applications to determine the root cause, implement resolution, or identify alternative workaround.  Provides 24X7 primary and/or secondary support to business-critical applications which includes monitoring of daily batch processing and responding to job failures in a timely manner.
• Provide cross-training and guidance to other team members to ensure appropriate knowledge transfer. Document development processes and step-by-step procedures.
• Develop knowledge and skills in document presentation and archiving for integration with Print Workbench.

Knowledge, Skills and Abilities

• Advanced technical knowledge of SAP ISU Print Workbench, ABAP, SAP Smart Forms, and Form Classes. 
• Subject matter expertise in SAP ISU Bill Print, Correspondence, and ISU Billing and Invoicing Processes.
• Thorough understanding of SAP debugger to identify and resolve issues in SAP systems. 
• Strong verbal, written, analytical and interpersonal skills.  Frequently presents information to their team and department.
• Understands project plans and is able to clearly articulate their role, project goals, and timelines.  Assist in developing estimates, timelines, and project plans for projects.
• Experience creating detailed technical specifications, performing technical unit testing, and compiling technical unit test documentation.
• Working knowledge of ITIL and COBIT5 based IT Governance and Management frameworks or other structured industry standard methodologies.

Education and Experience

• Preferred: Bachelor’s degree in Computer Science, Information Systems or equivalent discipline. 
• An Associate’s Degree in Computer Science, Information Systems or equivalent discipline plus five (5) years of development experience may be substituted for a Bachelor’s degree.
• Required: Six (6) or more years of SAP ABAP Development experience in SAP IS-U (Utilities) module.  Comprised of a combination of experience in the following components:
  • Bill Print and Correspondence Print Workbench.
  • Extensive knowledge of SAP IS-U Billing and Invoicing processes and tables.
  • Cross-functional knowledge of IS-U Customer Service, Device Management and FICA.
• ITIL (IT Infrastructure Library) Foundation certification (at hire or with