Associate Customer Success Partner

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Associate Customer Success Partner

As an Associate Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of high-value customers, helping them unlock business outcomes through influencer marketing. You’ll align CreatorIQ’s platform capabilities with your customers’ evolving goals, driving long-term program success, executive engagement, and value realization.

You’ll lead with insight—not activity—building trust-based, multi-threaded relationships with key stakeholders and translating customer objectives into actionable strategies. Your work will be measured by customer health, gross retention, and program maturity, as you guide customers across a value-driven, outcomes-focused journey.

Location: Tri-State Area

This role is primarily remote with the expectation of being in-office around 1–2 times per month.

What You’ll Do

• Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement.

• Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel.

• Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings.

• Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives.

• Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.

• Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.

• Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.

• Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey.

• Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.
  

Who You Are

• Passionate about influencer marketing, creator content, and the future of digital media.

• 1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives.

• Skilled at leading executive conversations, connecting business outcomes to platform value.

• Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders.

• Experienced in translating data into compelling narratives, insights, and strategies.

• Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.

• Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.

• Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.

• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at Creato